Guru Speak: O’Dell and Davenport on KM

Guru Speak: O’Dell and Davenport on KM


by Madanmohan Rao

KM consultant and author

July 28, 2009


APQC president Carla O’Dell, co-author of “If Only We Knew What We Know: The Transfer of Internal Knowledge and Best Practice,” urges a continued focus on KM ( “KM will continue to be important. It is part of the largest global transformation in the history of the world. Connectivity, collaboration, and common standards have enabled people to communicate and share knowledge and information like never before.”


Other observations: by 2020, 90 percent of the world’s scientists and engineers will reside in Asia. A recent Mercer study found that knowledge workers in India were by far the most excited and enthusiastic in the world. The global sourcing of knowledge rocks Americans at their core. Organisations are looking at supplier and partners around the world for their knowledge-based innovation. Chindia (China and India) are hotbeds of innovation. The process of how innovation is managed and measured is ripe for a breakthrough.


Thomas Davenport, author of “Working Knowledge,” says many organisations still do not have a good inventory of what they know already. “Most companies take on too many ideas at once. They don’t have any sort of process for monitoring how the idea is being implemented within the organisation.”  (


And I would add that inter-organisational KM and new media narratives are some of the more pressing strategic and tactical KM concerns of the day. . . .


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