KM Community Mumbai 2nd annual Knowledge Management Conference

My compiled Tweets: KM Community Mumbai 2nd annual Knowledge Management Conference: “Collaborate to Innovate”

by Madanmohan Rao, Editor, The KM Chronicles
Mumbai; July 24, 2012
Thanks to all attendees at my workshop (July 23) on “Knowledge Management Strategies and Assessment!”

Logging in now from #KM Community Mumbai 2nd annual Knowledge Management Conference!

My opening presentation: “Creating and Sustaining Knowledge Cultures.”
The “8 Cs” of Success in the Knowledge Era: Connectivity, Content, Community, Culture, Capacity, Cooperation, Commerce, Commerce, Capital
Culture Audits: private sector, public sector, MNCs; sub-cultures, national/ethnic cultures. Phrases/words, cluster analysis techniques.
Cultural components: implicit, explicit. Emerging trends: social media and sharing; inter-organisational knowledge sharing
Examples of KM communication/branding, process/knowledge mapping; conversational and collaborative cultures

Partho Sengupta, KM Head, iGate (acquired Patni): #KM team stayed through the merger; we have our own technical team also

FYI: Links to knowledge management case studies at iGate #KM

Partho: Portal unification after merger: #KM

Partho: #KM teams – technical, process, culture. Change management strategy: engage, evangelise, evaluate.

Partho: Road ahead – governed by KM Audit Reports and action points. We also offer #KM consulting to clients.

Partho: #KM Podcasting: “Listen. Learn. Experience. Share. Enjoy” – project learning, tech review, customer experience, leaders-speak

Partho: #KM Awards: Virtuoso Awards for Mavens and for Subject Matter Experts. Also “Spotlights” on CoP leaders

Partho: Knowledge mobilisation: sales portal is now on mobile (all marketing collaterals) #KM

Partho: CoPs: Cloud, Change management, Database development, etc. #KM teams go to all locations to engage CoPs

Partho: #KM Feather in Cap awards. Blue – knowledge reuse, Green – people collaboration, Yellow – Project Improvement, Red – knowledge contribution

Partho: #KM Metrics: Composite KM Index (CKMI). Computed across functions and SBUs. Beyond anecdotes. Current score is 73.6.

Partho: Because of GE compliance, docs with some banned words cannot be uploaded to portal #KM

Partho: Creative features – iKEN Thee song! FYI, we have a world record for longest-running corporate music event, Thank God It’s Monday!

Partho: We also had ‘world premiere’ of a #KM skit (‘skitometary’) – “The Lifesavers: A Tale of Three Friends and KM” to explain KM branding

Partho: Expert networks: total 700 experts identified. Also Closed Project Podcasts (90 so far) #KM

Partho: Insights: Give #KM activities the time they deserve. Build consensus, even if it takes time

Partho: Challenge: 1. Doing work and doing #KM should merge, not be separate. 2. Balance between mandatory and voluntary

Partho: We have 50 offices across the world.

Looking forward to moderating the panel: “Should #KM Disappear” and be embedded in the organisation processes/culture? Infosys, iGate, L&T

Rajiv Sinha, DGM, IT, L&T: 1. #KM is too important to be left alone only to KM team, line managers should own it

Rajiv: 2. People are busy and over-worked anyway, why burden them with extra #KM? Embed it

JK Suresh, Principal Knowledge Manager, Infosys. 1. #KM will be embedded as in the HP Way, Infy Way, etc. – cultural/workflow acceptance

JK Suresh: 2. There will be no need to reward/award activities like #KM any more; knowledge sharing will be self-generating

JK Suresh: #KM will become ‘sub-cutaneous’ phenomenon – very much there in the organisation, but invisible

JK Suresh: Look at Singapore – no more littering; fines and culture have created the acceptance of cleanliness. Same with #KM!

Partho: The earlier version/definition of #KM will disappear (1990s), new forms of knowledge flow are being conceptualised/accepted, eg. social computing

DM Q from #Twitter: Won’t you need #KM to drive other corporate functions like innovation? #KM

Partho: #KM will evolve in new ways, we will have other titles and forms of doing knowledge management, need to sense new opportunities

JK Suresh: Corporate #KM systems all look largely the same, with just a few different flavours. So what’s next?

JK Suresh: There is a global economic crisis; India has benefited from the low-hanging fruits of globalisation, now the real slog begins – reinvention #KM

JK Suresh: Also need to talk #KM in outside forums, not just to KM practitioners. Redefinition of profitability, sustainability

JK Suresh: #KM is very important in defining a better tomorrow; need broader engagement between organisations and across society

Q: What is the risk from jettisoning #KM too soon?

Partho: Not being able to scale up; not replacing it with a new adequate function; disturbing the knowledge ecosystem #KM

Partho on evolution of #KM – data management, analytics, BI are now separate functions, used to be part of #KM

Q: Comparisons between quality as a function/department and #KM as a function/department

JK Suresh: Taylorist ideas on manufacturing (quality/productivity/defects) still prevail unfortunately in other domains like #KM

JK Suresh: The glory days of #KM are still ahead of us (post-Nonaka/Sveiby); pragmatics will be the driver, not just theory

JK Suresh: Emerging #KM research frontiers – helping smaller focused localised communities (20-30 people; 10,000 gives you garbage)

JK Suresh: “Aligning #KM with Business Strategy” – Herbert Simon: Knowledge is what enables you to act (eg. solve problems)

JK Suresh: Knowledge dimensions of global crisis: information asymmetries, innovation, big data, workforce competencies #KM

JK Suresh: Business strategies are in flux today, how can #KM help deal with predictability, de-risking, sustainability?

JK Suresh: Society is much more than the sum of organisations. Can #KM help employees deal with uncertainties of services industry, culture shocks?

JK Suresh: India needs to wake up to its own culture of #innovation; foreigners are writing about #jugaad but many Indians look down on it #KM

(Me: Check out the book “Jugaad Innovation” by Navi Radjou, Jaideep Prabhu, Simone Ahuja

JK Suresh: The vision/mission/culture aspects of #KM are more critical than the techniques of KM (people/motivations rather than process maturity or tech excellence)

JK Suresh: Culture as a unifying idiom is critical for #KM. KM@Infosys – interpersonal inclusion, affection; spheres of control/influence; knowledge currency units

JK Suresh: #KM@Infosys: TeamWiki, KM in subsidiaries, KM Showcase on internal Infy TV, Enlace

JK Suresh: Creating a knowledge-sharing culture: Create curiosity, excitement; incentives, visibility/recognition, nurture; demonstrate benefits, mandate #KM, obtain testimonials

JK Suresh: It may seem that we have mastered #KM after 10+ years and awards, but we are still struggling with attrition, etc.

JK Suresh: #KM will help us drive more revenues from products and consulting

Looking forward to lunchtime networking at #KM Community Mumbai 2nd Knowledge Management Conference! #KMers

Up next: Rajashree N, VP Cognizant Technology Solutions “Next Gen Enterprise 2.0 and #KM” #KMers

Rajashree: 1. Challenges – faster innovation, virtualisation of business, agile/lean systems, growing millennial generation as workers + consumers

Rajashree: 2. Challenge for knowledge re-use – no thrill of innovation and doing things yourself, learning first-hand

Rajashree: 3. Challenges – keeping centralised repositories current; disjointed communications between globally distributed teams

Rajashree: 4. Challenges – training is given only when the trainer is available; training is needed whenever the learner is ready

Rajashree: Culture audit – we have a seeking culture, people actively and eagerly ask Qs

Rajashree: Companies should encourage a culture of participation – seek, share, create, network. Serve knowledge fresh when there is appetite! Deliver insights, not just information

Rajashree: #KM at Cognizant 2.0: learning, collaboration, innovation. Seamlessness, mega-collaboration, realtime

Rajashree: #KM at Cognizant – project + process lifecycle management.

Rajashree: Malcolm Frank, Chief Strategy Officer, Cognizant – author of video – ‘The future of work is no longer in the future’

Rajashree: Challenge – managing the transition from the ‘Sunday night experience’ to the ‘Monday morning experience’ (devices, etc)!

Rajashree: Design with empathy; eg. allow personal mashups. Objects/assets are social, make activity stream intuitive.

Rajashree: Understand social logic of collaboration, use gamification to promote right behaviours

Rajashree: Design all processes socially, even IT processes. Recognise not just people but their connections and reputation also

Rajashree: For social analytics research we have teamed up with CMU (USA) and Indian Statistical Institute (Calcutta)

Keshavamurthy Rajagopal, #KM Head, Financial Services, CapGemini: Shows his cartoon of early KM – manager pushing around a cart asking for contributions!

Rajagopal: Early KM focused on creating repositories without understanding audience

Rajagopal: “You can’t manage knowledge, it is only between two ears” Peter Drucker

Rajagopal: Re-calibrating #KM – change KM, change culture, or change work processes? Better solution: understand needs, motivations, aspirations

Rajagopal: Why does #KM need training when people don’t need training to use social media?

Rajagopal: Rather than find content, some employees want to look for experts first who lead to content

Rajagopal: We changed our #KM focus from collection to connection; from managing to facilitation

Rajagopal shows screenshot of knowledge networking: “Who has the list of CEOs in India?” “What interaction have we had with company ABC?”

Rajagopal: Cautionary note: Not all CoPs deliver all the time. Enterprise 2.0 is not the same as Web 2.0. Manage expectations of ‘non-social’ generation


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