Bangalore K-Community meetup (Feb 21): Design and Knowledge Sharing

Bangalore K-Community meetup (Feb 21): Design and Knowledge Sharing

by Madanmohan Rao, Editor, The KM Chronicles

Venue: Trianz, #165/2, 6th Floor, Kalyani Magnum, JP Nagar, Phase 5 (Map:

Date: February 21, 2018; 5:30 pm to 8 pm (registration, panel discussion, open discussion, networking)

Design is becoming a key factor for business success – including customer experience design, product design, service design, knowledge interaction design, and even workplace design. This meetup will bring together experts from design and knowledge management backgrounds, to discuss: (i) what knowledge sharing practices and tools help designers work better (ii) what can designers do to create better working environments for employee collaboration and knowledge-sharing.

Interesting trends to note are the rise of ‘Chief Design Officers’ in many companies, co-working spaces which bring together corporates and startups, and the importance of design thinking workshops in many firms. The speakers will present their own case studies, metrics, trends, and tips for the audience. The 90-minute panel discussion will be followed by group discussion and open Q&A.

Speakers: Sujit Sahoo, Vice-President, Trianz University; Rup Sen, Manager, Internal Controls, Robert Bosch Engineering and Business Solutions; Visvapriya Sathiyam: design evangelist, SAP (Moderator: Madanmohan Rao, KM Chronciles)

Sujit Sahoo is Vice-President at Trianz University, the learning and knowledge management arm of Trianz, based out of Bangalore. Trianz is a management and IT services consulting firm that focuses on simplifying digital transformations for its clients. Sujut has handled multiple leadership roles over the last 10 years, including practice management, delivery and HR. He was in the US earlier for a decade, with Vertrue, an Internet marketing company, and with Deloitte, where he helped with implementing global business and technology solutions. Sujit holds an MBA from IIM Lucknow and a B.Tech in Computer Science from BITS Pilani.

Rup Sen is Manager, Internal Controls at Robert Bosch Engineering and Business Solutions. He was earlier with GM and HAL. He has 18+ years of experience, covering product design/engineering, user experience, and quality assurance. He speaks 8 languages, and is a graduate of BITS Pilani.

Visvapriya Sathiyam is a hands-on design evangelist at SAP, an experience designer at heart, and a techie in head. She teaches all things design-ish for people from age 6 to 60 through workshops for children, corporates, startups and NGOs. She dreams of a day when design becomes a subject taught in school, so our future door handles don’t break and our Indian roads don’t give us a headache. Priya is a graduate of BITS Pilani.

Moderator: Madanmohan Rao, Co-founder, Bangalore K-Community; Editor, The KM Chronicles


Bangalore K-Community meetup (May 17): Knowledge co-creation

Bangalore K-Community meetup (May 17): Knowledge co-creation  

by Madanmohan Rao

Editor, The KM Chronicles

Bangalore; May 17, 2017

This panel discussion is jointly presented by the Bangalore K-Community (CKO forum) and NUMA (global French accelerator). It will address how companies map knowledge flows in their ecosystem and engage with partners and startups to strengthen their innovation offerings. The 90-minute panel discussion will be followed by group discussion and open Q&A on the following topics.

How is the value chain and knowledge work shifting from the organisation to the broader ecosystem? What are the opportunities and challenges of models like co-creation and open innovation? How does this affect productivity and risk in the company? What global opportunities are opening up for Indian companies in the knowledge economy, and local opportunities in India for global companies? eg. GIC, outsourcing of KM/R&D, accelerators. What are the success factors for models like accelerators and incubators, and what are some examples and case studies in this regard?

Speakers: Visakh Viswambharan, Founder and CEO, Appiness; Nilesh Naik, Engineering Director, System Software Development Technology, Unisys; Clarisse Tonon, Corporate Innovation Manager, NUMA Bengaluru

Nilesh Naik is an Engineering Director in India Technology Center, Unisys. He is responsible for leading an engineering team in the delivery of products developed by Unisys. Nilesh has an overall experience of more than 25 years, having been with Unisys for over 8 years. Apart from being a part of the leadership team, he enjoys mentoring and leads branding initiative. In the past, he has held a number of roles including development, product management and engineering management. Nilesh received his Engineering degree from University of Mumbai and is an alumnus of London Business School.

Visakh Viswambharan is Founder & CEO of Appiness Interactive; Co-Program Lead, Startup Leadership Program; and Bangalore Chapter Head, Happy Startup School UK. He is known in the industry for his UX skills, consulting, entrepreneurship, talent management, and digital scale strategies for business. Appiness has won 35 international design awards and was selected as one of the Top 20 mobile solution providers in the country by Insight Success. Appiness also launched a Product Partnership Accelerator called Appy Hours in 2016.

Clarisse Tonon is Corporate Innovation Manager at NUMA Bengaluru. She has a degree in business administration and a masters in entrepreneurship, and worked as a product manager in a social business in Paris and program manager in an impact incubator in the Philippines. Clarisse then joined NUMA Paris as a knowledge and content manager to support the international expansion of NUMA, and is now with NUMA Bengaluru. She takes care of the design and execution of innovation programs to help bridge the gap between corporates and startups in India. Carlisse has conducted more than 20 programs aiming at supporting corporates in their innovation initiatives (through trainings, bootcamps, events and intrapreneurship programs).

Date/venue: May 17, from 5:30 pm to 8:00 pm, at the sixth floor office of NUMA Accelerator (Church Street intersection with Museum Road; Map: )

RSVP: m a d a n @ t e c h s p a r k s . c o m

Bangalore K-Community meetup (April 19): Automation and Knowledge Management

by Madanmohan Rao

Editor, The KM Chronicles

Bangalore; April 19, 2017

This panel is titled ‘KM and Automation: Implementing the Opportunity Roadmap.’ What are some ways of mapping out the scope of automation in the next-gen enterprise? How will bots and machine learning affect consumer and employee engagements? How will existing best practices be enhanced by the use of automation? This panel will begin by charting out the impacts and evolution of automation, and provide real-life scenarios of how this is affecting the knowledge management (KM) function. It will cover how KM interacts with analytics and AI in the decision making process, and provide tips and guidelines for the KM community.

Panelists: from Happiest Minds, Grant Thornton, Trianz

Date/venue: April 19, from 6pm to 8pm, at the office of TiE Bangalore (Divyasri Chambers)


Bangalore K-Community meetup (May 18): Talent Management and KM

by Madanmohan Rao
Editor, The KM Chronicles
Bangalore; May 18, 2016

This panel will cover the synergies between talent management and KM. How does KM help increase the talent pool of the organisation in knowledge work via techniques like competency mapping, talent analytics and mentoring? How can talent be groomed to increase the organisation’s knowledge capital via approaches like knowledge championing and creative thinking? What partnerships are emerging between talent managers and KM heads? How does this impact internal and external knowledge flows, and market leadership?

Panelists: From Wipro, Unisys, Fidelity and AIG
Date/venue: May 18, from 6pm to 8pm, at the office of Unisys on Residency Road (opposite Bangalore Club).
More details:

Bangalore K-Community meetup (March 16): Digital Trends and Content Management

by Madanmohan Rao
Editor, The KM Chronicles
Bangalore; March 16, 2016

This meetup will feature two panels, and will also have a live video link between the Bangalore, Delhi and Cochin offices of EY. The first panel will cover digital trends and evolution in KM, and the second panel will be on end-users’ requirements for content management. The panels will address digital media, UX, content lifecycle stages, CX (customer experience) and client’s satisfaction.

Panelists: From EY, Wipro, Unisys
Date/venue: March 16, from 6pm to 8pm, at the offices of EY in WhiteField and Gurgaon.
More details:


Fourth Annual KM Conference (Mumbai K-Community)

by Madanmohan Rao
Editor, The KM Chronicles
Mumbai; January 22, 2016

Kicking off now in Mumbai: Annual Knowledge Management Conference of the Mumbai K-Community!

FYI: My books & blog on knowledge management (KM Chronicles):
FYI: Annual CII ‘KM India’ conference coming up in Varanasi in February:

Rudolf D’Souza, InKnowin Consulting, kicks of 4th annual conference of the Mumbai KCommunity!
Knowledge ecosystems need networkers and connectors to be sustainable and insightful.
So are you an influencer, connector or maven?
A Global KM Network has been formed

Uday Salunkhe, Welingkar Institute of Management
Multi-stakeholder, cross-disciplinary approaches are needed for India to succeed
What are you as an organisation doing to nurture citizen leadership?
Teacher as leader, leader as teacher.

Sandeep Desai, Deepak Gaikwad, AFCONS
Case Study I: ‘A Ground-up Approach to Knowledge Management’
We have 55 years of experience in marine works, tunnels, etc across Asia, Africa, M.E. (Chennai Metro, Calcutta Metro)
Challenges of construction industry: project estimation, risk management, resource/waste management, cost control
KPIs of construction industry: time, cost, quality, client satisfaction, client satisfaction, business development
How KM helps (map onto KPIs): time (project database), cost (best practices, classroom modules, lessons learned), quality (lessons learned in quality, design database, best practices), client satisfaction (quality, timely delivery), business development (lost order analysis, project requirements database, project process demos), safety (best practices, lessons learned)
AFCONS KM initiative is called Gnosis (vision: conducive environment and culture for execution excellence)
Resource – the book ‘Learning to Fly’ by Chris Collison (coming up next)! Learn before/during/after projects
Our KM initiative is for civil engineers, focused on core operational knowledge (separate from Intranet with basic info)
Robust and scaleable platform – built on SharePoint.
Tacit knowledge capture – in any Indian language, eg. Marathi, Hindi
Before any major activity, workshops are conducted
CoP – expert and P2P interaction
Tools for Tendering: database of required data (1992 geo-tech data was used for a 2015 project)
Best practice re-use: promotional campaigns, Ask an Expert, Lessons Learned
Challenges: change is difficult, sustaining commitment, conflict resolution, remote IT access, motivation
New tools – integrating with Google tools.
Need to be in continuous touch with all hands to sustain motivation.
Our KM journey started in 2011. Design, launch, awareness, feedback+revamp, motivation, KM on mobile
Q&A: We have KM on mobile for site engineers. We use IRM to protect data. Motivation is via competition, awards

Audience activities
KM Mumbai conference promotes another level of audience feedback/interactivity by asking them to use Post-Its to write responses to questions:
My 14 Qs to audience:
1. Write down 3 job titles you have come across in the field of KM
2. What are the 3 key challenges the KM field is facing today
3. What are the 3 biggest opportunities for the KM field today
4. What are the 3 key contributions KM has made to your organisation so far
5. What are the 3 main challenges you face as a KM practitioner
6. For your local KM meetups, what are the 3 topics you can talk about best and share with fellow attendees
7. For your local KM meetups, what are the 3 topics you want to learn the most about from your fellow attendees
8. What are the 3 most useful books you have read about KM and related work
9. What are the 3 most useful Websites or blogs you have read about KM and related work
10. Other than KM, what are the 3 most useful disciplines/methodologies for your work, eg. design thinking, Six Sigma
11. What do you think are 3 success factors which will make your KM initiative work like magic
12. What is your career path in KM 5 years down the road (eg. who/what will you be?)
13. What are the top 3 things you want to get out of this KM conference?
14. What are the top 3 things you got out of this KM conference?
Get up, walk to the posters, and stick your Post-Its – we will make you walk 10,000 steps today!

Pramod Krishnamurthy, Consultant:
Business strategy for life insurance companies in a digital world
Life insurance sector is showing signs of recovery. 1 public player, 23 private
Insurance IT: Wave 1 (basic setup), Wave 2 (process automation, customer/agent portals), Wave 3: tidal wave – consumer IT
Birla Sun Life: No. 6 in India now. Goals – quality, profitability, sales growth
India has one of the lowest penetrations of insurance
(Virtualisation is great, also need visualisation to make sense of digital data tsunami)
50-70% of online Indians research online before making financial product purchase offline
Birla Sun Life maps out market lifecycle, policy-holder lifecycle, sales force lifecycle. Where does trust get created?
Digital strategy: salesforce enablement, partner enablement, direct to customer, customer engagement
Need to move from push (product info) to co-create (counseling)
Need of the hour – ‘business technologists,’ marketing & IT collaboration, tech quotient of business managers, bi-modal IT org, Innovation Labs
Insurance company to watch in terms of digital strategy: Ping An
Digital India trends to watch – Indian languages, video, wellness management, programmatic buying
Insurance + IoT: sensors (cars, fleets), healthcare (wearables). KM’s role is to detect data patterns, convert into insights and learnings

Nigel Heredia, eClerx Services
Started in 2000. 80 global clients (fin, digital, telecom), $200M revenue.
Challenges: dynamic processes (frequent changes), short time to go love, high attrition, high cost of error
Expertise locator: locates specialists, offer SMEs greater visibility, helps with competency gap analysis
KM is a driver of our service delivery. Framework for metrics in training design, content strategy
KM + training (phases): design (e-learning), implementation (assessments, metrics), effectiveness (Knowledge Quotient)
KM maps onto real metrics that represent Productivity, Quality, Profitability.

Vincent Ribiere, IKI-SEAsia, iKlub (video link from Bangkok)
iKlub was founded in 2012 to promote knowledge management, innovation, creativity
KM Global Network has been formed by Hong Kong, Thailand, Australia, Singapore
KMGN is about collaboration (not just coordination), a global movement (not just organisation)
KMGN goals – standards, assets, learning communities, practitioner networks
KMGN provides global access to KM experts, academics, events, jobs, content and more!
KMGN has nine members (including India, Russia, Japan, France, Americas)
See writeup on KMGN’s last meeting in Singapore:
KMGN 2016 conference will be in Singapore: Sep 26-30 – ‘KM Fiesta’
The role of KM in Innovation – systematic focus on the new and the unknown
Many organisations say they are ‘too busy’ with existing work to hear about or try new ideas
Balance needed: Operation cycle – continuous incremenetal improvements, Innovation cycle – transformational.
KM helps in knowledge creation for innovation
Creativity = Copy or Transform or Combine
See the video on ‘Everything is a remix!’
Knowledge assets (metaphor) = periodic table. Muppets + Sesame Street = Angry Birds
Study conducted by Wendi Bukowitz (author, ‘KM Fieldbook’) on connection between KM and innovation
We conducted 16 global case studies on KM (NASA, Tata, Intel, Microsoft, etc.)
KM seems more content-focused (documentation, labels, accuracy), innovation is more social (interactions, environment)
(i) R&D, KM, IM (ii) KM first, then innovation (iii) KM and IM integrated
KM support for innovation: CoPs (identify knowledge gaps, test ideas), co-creation (social KM with internal and external customers)
KM + IM: culture of sharing, trust, communication; external knowledge sharing (AAR, peer assist)
KM + IM: sharing of best practices in innovation steps; transversal project managers for knowledge re-use between projects
Nonaka’s SECI flow applies to knowledge creation for innovation
Knowledge + Innovation -> Value. Content + Process -> realtime learning.
Challenge with integrating KM and IM: isolated business units, lack of clarity on sponsorship and budgets
The classic image of connecting the dots – information, knowledge, creativity
We are organising the Asian Symposium on Creativity and Innovation Management, and MBI (MB Innovation)
Theme of ASCIM 2016: From Imitation to Innovation. Speakers – Ravi Arora (‘Making Innovations Happen’), and me!
Q&A: Which has come first in an organisation – KM or IM?

Ved Prakash, Global Practice Head, Knowledge Management, CGI
“Standards: Giving a fillip to KM”
KM is key in organisations which are scaling
Intersection between KM & quality have been cemented in ISO 9001:2015 (in Clause 7.1.6: Support – Organisational KM)
KM has been included in international quality standards as a core element
Knowledge is explicitly recognized as a resource – a historic first!
KM has now gained more legitimacy in the business community and quality circles
Clause 7.1.6: Organisational Knowledge – Determine the knowledge necessary for the operation of its processes and to achieve conformity of products and services. The knowledge shall be maintained and made available to the extent necessary. When addressing changing needs and trends, the organisation shall consider its current knowledge and determine how to acquire or access any necessary additional knowledge and required abilities.
Note 1: Organisational knowledge is knowledge specific to the organisation; it is generally gained by experience. It is information that is used and shared to achieve the organisation’s performance.
Note 2: Organisational knowledge be based on internal sources (IP, lessons learned, undocumented knowledge) and external sources (eg. standards, academia, conferences, gathering knowledge from customers or external providers)
Commentary: organisational knowledge needed to ensure process operation, conformity/quality
Safeguarding from the loss of knowledge (attrition) and encouraging the organisation to acquire knowledge (learning from experience, mentoring, benchmarking)
Therefore KM can be re-positioned to executive sponsors as a mandatory element for retaining ISO certification.
KM is no longer optional in the organisation – it has to meet explicit global standards.
Rework KM to cover missing elements
Ensure coordination between KM and Quality (eg. checklists, templates, KM audits)
Risk management for companies has become more important in the context of global economic turbulence
There are other relevant clauses on Organisational Competence, Documented Information

Sarika Waje, MSL Group
‘Global collaboration and KM by the MSL Group’
MIND was launched in Feb 2015 to share PR best practices, collaboration, credentials, case studies, pitch decks, proposals
77% of employees have registered on the MIND social KM platform; 68% contribute regularly (Knowledge Plaza tool from Belgium)
Being a PR firm, the launch of our internal KM tool was also fancy! eg. spaceship, golf, drill (with ‘mind’ design)
Gamification – teaser video – people had to identify person in the image; winner won an iPad Mini!
Organisational communication and change management in action – superb photos of posters, mugs, cupcakes with KM branding!
Video of activities done by Ambassadors on the KM portal launch day.
All internal chat and social media messages are archived and searchable: interactive social knowledge-sharing base
MIND – good features: language preferences, content tagging, social and mobile friendly
When you search for a topic, that subject’s expert profile pops up automatically
Global knowledge connections help develop new business
Customised space – Case Hunt – search for case studies and locate experts. 50 proposals supported already.
Activity goals – operational goals – strategic goals
MIND brings collective intelligence to bear on our domain. Start – share – collaborate

Chris Collison, KM consultant, author of ‘Learning to Fly’
‘What’s wrong with lessons learned – and how to put it right’
Do organisations agree on what lessons they have learnt from their experiences?
Project reviews often leak knowledge, when they don’t ask the right questions.
Ask about not just facts, but feelings/experiences of project team members.
How many marks would you give your project, and how to make it 10/10? What magic would have made it work? If you knew XYZ in advance, how would it have made a difference? What advice do you give others? Keep an empty seat for the customer and ask how your colleagues they would have felt. (good questioning/analysis technique)
Ensure that when you capture knowledge, you don’t kill it!
If necessary, record project review conversations and transcribe them for analysis later.
Sharing knowledge is not the same as ‘not hiding knowledge’ – need to add prescriptive/actionable elements
Weakness in lessons learned practices – no discipline for reuse, no curiosity about past experience
Good KM awards – Transfer/creation of a Good Practice; Reuse; Embed knowledge in a product; Experience share of failure
Good KM awards: mascots which get transferred from one desk/winner to another; gold coins!
Lessons learned: Question – Capture – Store – Reuse – Review, and loop on. Based on connections.
Organisations don’t learn, people do! Make the right connections, not just conversations.
My Q to Chris Collins: How to extend better ‘lessons learned’ practices to whole industries, eg. auto, energy?
Industry has to have collective improvement overcome corporate self-interest
Wind energy companies should share lessons learned so that industry improves and citizens + environment benefit

Prof. Vijayalakshmi Rangarajan, Welingkar Institute
‘Academic Perspectives in KM’
Nexus between industry and government is good, but not between industry and academia in India
Emerging KM research areas: competitive strategy, core competency, cross-border KM, industry KM, axioms
Without effectiveness, efficiency is not the best goal
Academic doctorates are an untapped resource in India. Vast research and advisory capacity unused, eg. on corporate boards
Indian corporates need to invest more in academic research and education
Corporates are thinking only of short-term research, at best. Need longer-term views that academics can provide
Need more academic research/publication databases and incubators in India
India needs to explore more PPP models for academic research
Way ahead: crowdsourcing and connected labs to tap academic power in India
Good examples of countries with productive academic-industry collaboration: Singapore, US, Sweden, Germany
Me: Good example of academic-industry collaboration in KM: Ganesh Natarajan, Rishikesha Krishnan

Audience: Key success factors for KM

Leadership vision, drive, buy-in and funding
Customer focus, co-creatoin
‘What’s in it for me’ value proposition for employees
Seamless integration with workflow
Culture, eg. via rewards and recognition; gamification
KPIs to ensure compliance and excellence

Thanks to all speakers, sponsors, attendees at fourth annual Mumbai K-Community conference!
Thanks Rudolf D’Souza and Alakh Asthana for driving the knowledge management community in Mumbai!


KM Singapore 2015: Unlocking the Knowledge-Ready Advantage

KM Singapore 2015: Unlocking the Knowledge-Ready Advantage

by Madanmohan Rao
Editor, The KM Chronicles
Singapore; September 1-4

The twelfth KM Singapore conference, one of my favourite annual KM events, kicked off this September with the theme ‘Unlocking the Knowledge-Ready Advantage’ ( (See my earlier articles from KM Singapore 2014, 2013, 2011, 2010 and 2009: The event is organised by the Information & Knowledge Management Society (

Book based on IKMS KM Excellence awards: “Knowledge Management Initiatives in Singapore” by Margaret Tan and Madanmohan Rao
Special conference edition of GLOBE magazine launched; editor: yours truly!
Twitter hashtag: #KMSG15

Day One: Site visits

A new feature at this year’s KM Singapore conference was the three site visits: to Nanyang Technological University (which has an MSc programme in KM), HSL ( and IPOS (, winners of the 2015 KRO awards.

The visits provided deep insights into the role of knowledge leadership, space design, creative architecture, planning, evolution, heritage + knowledge. The general reaction of the audience was: “Reading case studies is one thing, visiting the offices is even more insightful!”

The HSL KM initiative is powered by the framework of the 6 Ps: people, philosophy, philanthropy, projects, profits, premises. KM headed by sustainability & philanthropy division. The Knowledge Interchange Committee helps drive KM. The organisation makes a difference between culture and character, and between information, knowledge and wisdom. The ‘tree’ metaphor is used for leadership – a good strong leader (trunk) anchors a tree with many branches, flowers and leaves.

At NTU, Prof. CK Lee explained that the term ‘knowledgeable’ is used to describe people, not books! KM gives XYZ benefits, but it can also be implemented wrong. Topics of interest at NTU include jugaad innovation, wisdom + intelligence, smart cities, human capital, SNA, expert performance.

IPOS launched its KM initiative in 2007. For formal process/compliance reasons, emails are very important knowledge assets in its architecture, which now includes social media as well. Next steps include BI, data analytics and agility.

Day Two: Masterclasses

Four one-day masterclasses were held in parallel, on KM strategy, leadership, value and agile. John Girard provided a terrific 20-year review of KM literature, case studies, anecdotes and strategies, all in one day. He shared how the newest technology is not always better than old in every case. He cited books like “Tribal leadership,” with five types of culture:
Innocent wonderment – Life is great (team)
Tribal pride – We are great (stable partnership)
Lone warrior – I am great (personal domination)
Apathetic victim – My life sucks (separate)
Undermining – Life sucks (alienated)
He has also published a book on Native American proverbs (or ‘microstories’). Videos he shared included one by on the growth of social media.

Conference Day One

Congrats to the KRO (Knowledge Ready Organisation) Award winners – HSL, IPOS, NCSS, SCM!
KMSG15 is run by a volunteer team – the event has ‘soul,’ unlike by a full-time commercially-run event company!
Terrific coffee break-time gizmo – FOMO! (instantly print colour photos taken by smartphones!)

I. JohnGirard – Keynote: “BigData – friend, phantom or foe?”

John = professor, storyteller, adventurer!
John Girard cites book on BigData by Tom Davenport – see my book review
KM 1.0 – info centric; KM 2.0: SECI flow; 2.5: proverbs.
Seek wisdom, not knowledge. Knowledge is of the past, wisdom is of the future. – Lumbee Proverb
Knowledge -> understanding -> wisdom
Big Data case studies – WalMart, Slamtracker (tennis Grand Slam stats), US baseball.
Which country is doing the most searches on Google for Big Data: India, Singapore, South Korea, HK, Taiwan, US, Kenya
Check out for uses of BigData
Assumption: people searching for ‘flu medicine’ implies there is an outbreak of flu (can be used in countries which don’t collect this data)
Caution – don’t use big data to make a big mistake! (FT magazine)
Gartner takes away its earlier hype cycle (maybe some of its earlier predictions were wrong?!)
Business big data – each aircraft engine generates 10 TB of data every 30 minutes (1 billion lines of code)
Michael Jordan cautions on the ‘delusions’ of Big Data, lots of white noise and false inferences
John Girard shows hilarious examples of idiotic correlations – Miss America age with murders by steam!
Wearables will change industries like insurance
Insights from two books on BigData contributions, strategy

II. Bill Kaplan: “Agile Knowledge Management”

Social media can help kids learn by collaboration and discussion in realtime
Sustainability – keeping KM going even when managers change
Pilot projects are a way of testing KM initiatives, direction and assumptions
KM challenges today – keeping up with Operational Tempo (OpTempo), adjusting/creating behaviour change, new metrics
KM is a long-term journey but you also need to show quick wins
Assessment -> Analysis -> Design -> Roadmap (strategy, framework) -> Program (perform: pilots first). Takes about 6-12 months to launch pilot, 6 months to get results
If employees see that KM works (testimonials from colleagues), they will use it. Results change mindsets and behaviour.
Agile KM is not the same as Agile SW Development, but it borrows the concepts of speed, pilots & continual refinement. Reflect regularly. Proof of KM – solving problems.
Agile KM – 3 sprints (3 weeks each): New possibilities, New mindsets; New capabilities
New possibilities: learn before doing; awareness. New mindsets: fast learning, sharing. New capabilities – better best practices
User stories provide context for problems and challenges that drive pilot selection
(User stories connect storytelling, Design Thinking and knowledge management)
Outcome of Sprint 1 (training, interviews, pilots, daily scrums): clear line of sight between KM, work and value
Outcome of Sprint 2 (peer assists, AAR – visible results, value, trust): changes in knowledge sharing behaviour, performance
Outcome of Sprint 3 (retrospects, sensemaking, shared learnings, socialisation of findings): PPT framework, roadmap, content
Tip 1: Meet people where they are, not where you would like them to be

III. First four parallel workshops: best practices / culture from China, agile, IPOS case study

Nicole Sy, HongKong Polytechnic
Sy has consulted for 100 KM projects, runs the MAKE Award for HK, China
It is not enough to promote knowledge sharing culture, need to promote learning culture
KM trend in HK – blending KM with innovation management
(1) China Light Power – utility company, MAKE winner. Lessons learned – just filing reports is not enough, need interactive sessions. Each employee has his/her own self-learning materials page.
Wiki used for knowledge sharing in call centre.
KM metrics vary with maturity stage, eg. user adoption, sharing, user benefits, customer satisfaction
(2) MTR (metro train) – hilarious video of MTR Creators rapping video about its KM features!
Idea Jam – within 72 hours feedback received for a good idea
MTR has its own video channel called M-Tube – knowledge sharing between employees via video (training provided)
Retired people are also asked to stay in touch and share knowledge
MTR also consults for overseas metro networks, eg. Singapore, Australia – based on its internal knowledge share/capture assets
(3) Architectural Services Department, HK. KM/innovation/design via gamification. SCAMPER ideas workshop.

IV. Second four parallel workshops: HSL case study, PAHO, HR practices, agile

Dr. Calabrese, IIKI
KM challenges at Pan American Health Organization connecting the dots in a meaningful way; eliminate stove-piping (silo)
PAHO KM: LLOT (leadership, learning, organisation, technology)
Ref. the book The Adaptive Enterprise – Stephan Hackel
Meet the founders of the International Institute of Knowledge and Innovation –
Traits of the adaptive organisation – open, inquisitive, networked, collaborative, responsive to change
“You can’t stop learning!” – passion and desire to learn are lifelong – I wrote my PhD at 65!
Storytelling is not enough – you need organisational conversation and dialogue
If you think starting KM is tough, try starting it in two languages at the same time! (PAHO)
Forefront (docs), Background (emails, PostIts), Out of sight (stories, knowledge: discussions happen here). Online: best practices (published here)
Acknowledge and identify ‘backroom’ knowledge sharing in informal clusters
Success metrics – improved quality, productivity, reduced rework, faster innovation

V. launch of the Knowledge Management Global Network (KMGN)

Karuna Ramanathan, President of IKMS: KMGN is a movement, not just an association/organisation. Collaboration, beyond coordination
Aim – uniting thought leaders, academics, practitioners. Helping re-invention of KM around the world
Mission – building knowledge societies through knowledge creation/sharing, creativity, innovation, entrepreneurship
KMGN is like the Star Alliance peer network of airlines!
PLANES focus: Platform, Leadership, Assets, Network, Expertise, Sensibilities
Outcomes include Global Locator Network for KM experts
KMGN will help aspiring KM practitioners connect with and learn from established experts across the network
Inaugural KMGN conference will be in Singapore in 2016. KM tools exchange: Russia, Japan.
Infographics on State of KM in 9 countries: Thailand, Australia. Case study sharing: India, Russia. KRO Awards structure: Singapore, India, Russia
(1) Vadim Shiryaev, KM Russia society & KM Club: We started our KM journey in 2013, with global conferences.
FYI: My article on KM in Russia – (KM World Magazine)
KM Russia Club’s events gather over 1,000 participators.
(2) Rudolf D’Souza, Lassib Society, India: Lassib is Arabic for ‘fountain of knowledge;’ we have 1K+ members
It is fitting that KMGN is being launched in Singapore during SG50 commemorations!
(3) Francesco Calabrese, IIKI, USA Our network includes innovators, incubators
(4) Katsuhiko Kume, Executive VP, KM Society of Japan (KMSJ): We were formed 17 years ago (1998).
(5) David Williams, President, Australia Society for KM (AusKM): 29 days old!
Australia has 5 regional KM organisations (!), now with an umbrella organisation
Our next event: KNOWvember
(6) Vincent Ribiere, Founder, iKlub (Innovation and KM Club), Thailand: KM is a core component of innovation management
(7) Jean-Louis Ermine, France: French KM Club: founded in 1990 by four companies. Members also from Belgium and Canada.
We have developed useful KM tools to share, eg. maturity models for innovation, knowledge communities; strategic tools for critical knowledge
(8) Les Hales, HongKong KM Society
(9) Karuna Ramanathan, President, IKMS, Singapore
A historic moment – launch of the Knowledge Management Global Network!

Conference Day Two

Day Two kicks off with photo recap of site visits, workshops, keynotes, tweets, app feedback!
Karuna Ramanathan, president, IKMS, kicks off reflection session with table charts for what was learnt by delegates, what are some concerns in KM
Activity – post on the wall (after group discussion) what are your (i) learnings (ii) concerns in your KM initiatives
Interesting observation on creativity: some people draw out their points on charts, not just write them!
Video lecture now by Alex Bennett, sneak preview of her new book “Leading with the Future in Mind”
We now have a global social capability that we have never had before.
Launch of KMSG15 special issue of KM quarterly magazine GLOBE – by yours truly! :-)

VI. Arthur Shelley, “Knowledge Succession”

Innovation can come from picking up someone’s ideas and stretching them somewhere else. The holy grail: What knowledge drives innovation? How to contextualize it and power it?
3 Qs: What, So what, Now what?
Innovation is at the intersection of local knowledge, organisational knowledge, academic knowledge, stakeholder knowledge
Getting ideas is good start – but need to convert potential into value.
Do you engage people in aligned conversations that matter? Build strategic capability, don’t bleed knowledge!
How well do you ‘make sense’ of emergent complex situations? Do you ask questions that matter?
Superb illustration of knowledge flow and loss in an organisation
Great style of presentation by Arthur Shelley – “Read my slides and check out the photos while I ramble on!”
Importance of frames: “upside down” map of the world – shows how to see things from a different perspective
Great activity – show a picture/graphic and ask people to discuss what they see. Aggregate the stats across sessions/countries
Curiosity, Courage, Adaptability drives effective performance
Dont mix Capability and Capacity. You might be able to do something, but that doesnt mean you have the time & resources to do it? KMSG15

VII. Stuart French: “Collaboration as Strategy: Impact of Relational Capital on Organisational Resilience”

Heritage relationship – you knew someone before the project begins, eg. org chart of the Manhattan project.
Advantages of virtual teams: geographic dispersion (but lack of shared context), e-dependence (but less richness), structural dynamism (but less organisation), national diversity (but also culture clash)
Weak tie = access to novel knowledge and information. Strong tie = transfer of the innovative idea
Self-motivated people don’t need recognition, achievement climate, cohesiveness in a team
Cultural dichotomies: formal/informal; hierarchical/egalitarian; risk-averse/risk-taking (ref: Richard Gesteland)

VIII. Vadim Shiryaev: “Co-Creation with SAVA methodology”

KM Russia conference and business clubs
Co-creation is usually with a smaller group than in crowdsourcing; active involvement of customer. Goal not known in advance
Colourful creative exercise under way with six thinking hats – using coloured balloons!

IX. Activities

1. Activity: Write down the (i) tipping points (ii) tripping points that you are facing or may face in your KM initiatives; paste the sheets of paper on the wall
2. Unconference: two rounds of hosted parallel discussion at the tables, on topics chosen by the attendees, eg. social media, strategy, impacts, leadership.

X. Expert Panel discussion

Final panel discussion: “Dragon’s Den!”
Audience asks questions to keynote speakers (via PostIt’s, app, Twitter, direct)!
John Girard:
KM is not dependent on a centralised store
KM and data analytics are connected – new ways of thinking out of the box.
See the book “Tribal Leadership” – great examples of some of the perils and challenges in knowledge organisations
Vadim Shiryaev: Companies should overcome their fear of innovation; a collaborative culture + craziness will help!
The simplest form of KM, and very effective: DTT! (Drink Tea Together)
Stuart French: KM initiatives will falter if people confuse knowledge with information; skills with expertise
Bill Kaplan: KM can help companies solve critical problems, but don’t forget the contributions of the simple act of conversation!
Arthur Shelley: My previous company gave a Turkey Award for the dumbest mistake of the week – great tool, built on trust and humour!
The future of KM is us
Panel: Future trends in KM: emphasis on collaboration, alignment with strategy, blend with analytics, multi-generational workforce
Panel: Which culture best gets KM – one where communication and leadership are valued, where scale is an important objective

Karuna Ramanathan, President, IKMS – next year KMSG15 annual conference will be accompanied by Global Knowledge Week!
KMSG15 conference wraps up; hats off to entire team of volunteers of IKMS, and to speakers, attendees, re/tweeters! :-)


Barcelona Creativity Summer, 2015!

Barcelona Creativity Summer, 2015!

by Madanmohan Rao
Editor, The KM Chronicles
Barcelona; July 5-11, 2015

Logging in now from Barcelona – Mosaic Summer School on Management of Creativity in an Innovation Society! (hashtag: #yulbcn)
See my quotes compilation, photo essay and blogs from the 2014 Bangkok edition and 2015 Montreal edition:

Also check out the app ‘WordSparks’ – quotes and proverbs on creativity, innovation and entrepreneurship! (Apple) (Android)

Barcelona as Business Gateway to Spain: Alfons Calderon, Quebec Attache, Barcelona

Barcelona gets 35 million tourists a year! Catalonia = industrial engine of Spain. HQ of Mango.
15% of GDP = tourism.
Largest number of heritage sites in the world: Italy, China, Spain, France.
Spanish is the third Internet language (after English, Chinese).
Canada – big companies export; Spain – SMEs also. Internationalisation is in the Spanish ethos. But also 23.7% unemployment, 56% among youth.
Cultural difference – people live with their parents longer (as compared to Canada, US)
5 million immigrants in the last 20 years.
Business relationships slower than in the US.

Creative Magnetism of Barcelona: Montserrat Pareja-Eastaway, University of Barcelona

The local is still relevant and perhaps more than before.
“Cities have the potential to make a great difference in the global effort to confront climate change: They account for more than 70 percent of global greenhouse gas emissions and two-thirds of the world’s energy use today.” – Angel Gurría, Michael Bloomberg
Focus – prosperity, equity and sustainability
Can city expertise be transferred? Can cities be too successful?
Theories of cities – structural factors, classic location theory, cluster theory, network theory, soft conditions.
Valencia built a new airport but no economic boom.
Richard Florida – make your city sexy. Manual Castells – multi-layered city.
Book: Making Competitive Cities – Sako Musterd, Alan Murie.
Infrastructure, urban spaces, quality of life are good to retain talent (may not be for attracting talent).
Agile services should create not just a smart city but a people city – tech for citizen welfare. Need strategic vision + public policies. Culture-based internationalisation.
Discussion: need more broad-based employment, not just lone geniuses (Gaudi, Picasso). Desigual, Mango.

Walking/bus tours of Barcelona

Masterpiece of urban planning from 150 years ago; grid, underground, trams.
Gaudi and classmate.
WiFi cover. Infrared heat scans used to detect crowd flow, not cameras (privacy). (London?)
One tree every 8 metres; 20 metre streets include sidewalks (5 metres each!)
Street intersections: square (to allow trams to turn; now parking spaces also).

Anil Menon, Cisco: Internet of everything can help economic, environmental, social sustainability of cities like Barcelona
Mantas cites a great quote: “Man is the most insane species. He worships an invisible God and destroys a visible Nature.” – Hubert Reeves

Alex Garrigues, Barcelona iCapital

Mobility, open government, smart city
The ‘4 Ps’ of a smart city: public, private, people, place
Not just IP, you need a City Protocol.
Barcelona has free city WiFi – but service is slow; providers don’t want to compete with themselves
Bicing (bike rentals) service started in 2007. But city is on a slant, so people would bike down and take the train back! So employees had to truck the bikes back uphill.
Apps: (i) gov: citizen (ii) tourist: third-party providers
Mobile World Congress will be in Barcelona until at least 2023
Sensors across the city: light, pollution, smoke, water. In silos; urban platform integrates them.
Barcelona Urban Platform: CityOS (Big Data, predictive analytics), on top of sensors platform (Sentilo: open source; plus corporate platforms)
Social innovation – co-creation – Apps4BCN. Municipal focus.
Reuse, reduce, recycle
Barcelona is at 4.0 stage. Next: Barcelona 5.0. Romans – Medieval – Plan Cerda (1859), Universal Exhibition Centre (1888), Industrial Revolution, International Exhibition, Olympics, World Culture Congress, Smart City.
The dream of a SmartCity – efficient, productive, sustainable, social, free!

Josep Pique, Barcelona City Council: From Smart Cities to Knowledge Cities

Cities need to be managed in a different way in smart city era
Atlas of City Habitat:
A smart city has to be a learning city, solutions/practices are just emerging
Matrix: International dimension v/s Innovation (local, regional, national, global; sci, tech, industry, market)
A city is a platform for local and global talent
City as a creative hub and social escalator – see
22@Barcelona: Creating innovation districts with a smart city.
Clusters – media, medtech, ICT, energy, design.
Shazam was created in Barcelona
Barcelona’s SmartCity project is for its citizens as well as to be a pioneer for SmartCity initiatives around the world.
We get 300 delegations from around the world each year; great chance to sell tech/services.
Q: Can Barcelona leverage SmartCity to build on and globally leverage its strengths in architecture, food, football, music, etc?

Visit to Glories Entrepreneurship Center & Incubator

Started in former Olivetti typewriter factory of 1885.
Entrepreneurship centre: free for residents (9am-6:30)
Experts certify startups, they can get bank loans ($30M Euros already)
85% of graduated startups still exist after 3 years.
30 staff: 8 experts for advice (business creation), trainers, admin
15% of founders have foreign nationality and work permit/visa.
Special programmes for women below 30 and above 45
Preferences – high use of IT, job creation, CSR, network synergy with existing/graduated companies
We take no equity in the startups (!), this is a government incubator (revenues come from tax, job creation). Total of 3 incubators, 2 entrepreneurship centres, 1 accelerator, 1 industrial park.
“For the moment we are part of Spain!”
Other initiatives – by Google in Barcelona.

Green and Smart Buildings: Enric Ruiz Geli, Founder, Cloud 9
elBulli Foundation. Architect of MediaTIC Building

Is sports a knowledge economy? Yes, the rights/IP is!
Architecture is more than a language, an experience.
Good architecture is supposed to engage people, help knowledge transfer.
Building cooled by geo-thermal water flows via the sea.
In Barcelona the owls wear sunglasses, too much extra lighting! Need smart lighting, highway lights should come on only when cars are nearby.
Cities should have at least X number of birds/bees per square metre.
German/Bremen – zero tolerance in digital printing of materials.
South-facing surface has 6 times radiation of north face. Need to factor it in design; four types.
80% of Barcelona building energy consumption is air-conditioning! Need to attack it.
Jaw-dropping designs of green buildings with cooling via circulating water (geo-thermal), teflon, nitrogen fog (create clouds!), smart membranes (with luxometers), light sensors, motion sensors
Jeremy Rifkin: Civilisation of empathy.
Architecture is approaching the disruptive green moment
140 Arduino computers are in the skin of MediaTIC Building
Software tools for architecture are now very sophisticated. Architects can work remotely with manufacturers.
We are entering era of #IoT buildings – Internet on every window, chair, table, corridor
Soon, every public building in Europe will have to display its ‘power invoice’ and green factor on the door
Example: design of Ford Foundation building in New York.
Architecture in the era of #IoT is an opera!
My Q: what about use of plants in buildings? A: Yes, organic architecture is important, eg. use of algae-materials
Glass industry and polymer industry are coming together, eg. teflon.
Massive stakes – politics of materials: where should oil go – automobiles or polymers?
Keep an eye on performance-change materials.
Architecture is the traffic of materials and data.
Architecture is the conversation between the building and the people: the residents and neighbours.
Net Zero
Tecnalia: use particle/globe based sensors. (Photovoltaic cell is effective only 30% of the time during the day)
We use sensors on trees/soil to control the building
MediaTIC building – Arduino activators. Glass – faces North; view of trees; bottom – green (grass). Factory design – dialogue with neighbourhood (factories).
Dinner time chatter: There is hype about smart city, but don’t get put off by the hype, stay focused on the power of the model. How can creative city concept create vastly more jobs, eg. look at youth unemployment in Europe.

Gallery for Marketing and Visioning: Natalie Naval, Manager, Roca Gallery

Innovations in the bathroom: design, sustainability, well-being
Lifecycle – renewal only every 10 years, little room for dialogue
Gallery = communication tool (space + content)
Award-winning brand marketing tool
5 galleries – Barcelona, Madrid, Lisbon, London, Shanghai
Night – water cascade
Next – Mumbai, Berlin, BA, Singapore, KL, NY
Reinvent the Toilet Challenge: Bill & Melinda Gates Foundation
Annual Design Challenges
Workshops on food design; talks/panels in Shanghai
Roca Gallery is a design dialogue for branding, visioning the bathroom of the future, reinventing the toilet (Bill & Melinda Gates Foundation)
Powerful imagery from photo gallery of water problems around the world: Balazs Gardi

Jordi Corral, Project Manager, Roca Innovation Lab

Roca was created in 1917, in rural areas near Barcelona.
Heating radiators, then sanitary ware in 1936. 1950s: faucet, then airconditioning.
2011 onwards: overall bathroom solutions.
Better known as a brand than Iberia Airlines, Telfonica, ColaCao.
Vision 2020: redefining the culture as one of brand & innovation, not just manufacturing
Design centres – Spain, China, Taiwan, Brasil
Roca Design Centre: focus – trends, simulation tools, IP, packaging, rapid prototyping, innovation lab
Challenge: complexity of products is increasing, but time to market has to reduce and innovation pace has to increase. Customers, partners have to be involved earlier in the cycle.
Not question of working faster, but working together
Water saving, cleanability, hygienic, interface, comfort, ergonomics, new needs
Amazing designs of seats inspired by cars; bathtubs with less water usage; shower with more storage space for containers; smooth shapes of faucets
In-Tank: cistern is in the WC (below the pot), no need of external tank
Focus change from what’s new to also what’s next.
Innovation Lab is a different setup: new site, processes, team. Visionary concepts (not products) for the Design Centre (who would then convert them to products)
Analysis -> ideas -> products.
Get Inspiration, understand customer needs, identify opportunities, analyse challenge, frame insights, explore concepts (idea generation & selection), realise offerings.
2008: water saving, 2010: public bathrooms; 2011: luxury; 2012: ageing society
Fantasy bathroom: Augmented Reality in the bathtub!
Water saving is a global trend, one of the key drivers affecting toilet design
What’s next for our lab: tech survey (materials), disruptive future (new players who may reinvent the toilet)
There are 2.6 billion people in the world with no toilets (open defecation: India)
No permanent job, overseas experience, conceptual designers (intangibles)
We also capture learnings from products which did not work, eg. what to avoid next time, what can be salvaged from this experiment
Verticals – homes, public. Horizontals: electronics. + Cross-cutting teams
My Q: How do you get insights from other stakeholders – plumbers, retailers, architects?

3Rs: Review – Reflect – Recreate: Montserrat Pareja-Eastaway, University of Barcelona

Tensions between traditional v/s emergent sectors; creative class v/s residents; local v/s global; centralized v/s distributed; new ideas v/s cognitive-cultural imperialism
Need to promote empathy and serendipity
Digitalisation of dreams: all is possible
Permanent and continuous innovation is a major shift in the paradigms of everyday life
Spaces for Living should be innovative, smart, participatory, socially cohesive

Design and the C-K theory: Armand Hatchuel , Professor, École des Mines, Paris

Sound is an independent channel of knowledge. Sounds of Barcelona v/s books about Barcelona (soundscapes by Mantas: sounds of trams, sirens, birds, music). Also perfumes, aromas and smells of Barcelona.
Can academic communities be smart, creative, disruptive?
Nutriset: immunisation solutions for babies.
Design theory helps deal with the unknown
Mathematics is one of the most creative forms of thinking
Creativity has been built as a psychological phenomenon.
Need to feel comfortable with strangeness, eg. contemporary art museum.
Design, creativity, innovation. Understanding the impact of examples.
Book: Marine C-K Theory
Tensions between art and authority. Some artists want to be the leader, eg. Michaelangelo.
Creativity and psychology, cognition, economics, management.
Book: ‘An Introduction to Innovative Design: Elements and Applications of C-K Theory’ by Marine Agogué, Frédéric Arnoux and Ingi Brown
Creativity: original ideation. Design: building new artefacts; methods/skills/rules. Innovation: novelty/deviance.
K->K: Deduction, optimizing, modeling. C->C: refining, choosing, structuring. C->K: from unknown to known. K->C: known to unknown
A chimera helps deal with the unknown. (Politicians also do that!)
Universities help create and reconnect knowledge.
C-K Theory helps explain the rationality of crazy concepts, eg. anti-depressant toothbrushes.
Einstein: Logic will get you from A to B, while imagination will get you anywhere.
Design is more than applied knowledge, more than the combination of compatible knowns.
How to improve design capacities of creative people?
Psychologists look at patterns/predictions of creative behaviours.
International Design Conference: paper on biomimetics (biologically inspired design with C-K Theory). Nature offers crazy concepts! Crazy concepts help you discover new kinds of knowledge and connections.
Armand’s book: Strategic Management of Innovation and Design
How to use biomass for energy? Sewage has energy too.
Innovation is not linear. Look at new values, knowledge, concepts, identity.
Linear process is fragile and can spark conflicts in the organisation.
Brainstorming – limitations: focus on quantity of ideas, not quality.
My Q: What are the inter-cultural dimensions of what is ‘crazy’ in innovation?
Armand: I work with an Indian professor in CMU; C-K is based on bodies of knowledge and frameworks that are relative
C&K evolve in a spiral; more than circulation
Apple’s business is built on changing the identity of objects
My Q: Startups do not have many preconceived notions/knowledge/blinders of incumbents; better at bringing new concepts to life

Technology, art and citizens: Josep Perello, University of Barcelona @JosPerello

Christa Somerer: Interactive Arts
Sistemes Viius
Humans can communicate with the electrical charge in them, their electric rhythms & vibrations.
Art and citizen participation should be a fundamental part of how science is carried out
@OpenSystemsUB – connects citizens with science and art; validation and participation
Musical metaphor: Lou Reed – Walk on the Wild Side
Open methods: citizen science, responsive research, collective experimentation, data collection, collective decision making
We have created a community of practice with 5 research groups having citizen science projects since 2012 @CCiutadana
We created a community to discuss serious decline in bee population in urban areas like Barcelona; citizen science project with Arduino sensors
Bee Path project – app to track how people move around during a science exhibition. Mapped onto animal partterns!
We also tracked how people moved around in a museum, and converted that map into a work of art
We looked at how kids solve the Prisoners’ Dilemma; patters were published in a Nature article. Extended to board games also (Board Games Festival)
Barcelona Science Festival Novum has a section on arts as a catalyst for scientific understanding and research. Festival = lab.
We wanted to create community maps of the city, but drones are not allowed, so we used balloons!
Amazing city maps/photos were created by 15-year old students using balloons and cameras
Artists can draw graphical summaries of conferences which can be better understood by the public
I am a mathematician studying complex systems, so I can study anything!
Standing ovation for Josep Perello – ‘how to bring citizens into science in an artistic & collaborative manner’
Next frontiers:
Maxim: That was a good answer to a question I did not ask!
Galaxy Zoo (analysis of Hubble images), AirAware (layers of brain images),
Public Labs and citizen science are not allowed in some countries

Pep Torres, President & Founder, Museo de Ideas e Inventos de Barcelona (MIBA) @Pet_Torres

Hypnotic slide of rotating spiral: I will put a spell on you!
Classic invention dreams – time machine, flying car, invisible man.
They exist: Rolling Stones, cars with tyres stolen, waiter in crowded restaurant.
Give all ideas a chance to exist.
Pep’s inventions: washing machine for men (with gadgets; finger print detector to alternate between men and women users); lots cables (useless, but looks important!). Featured in BBC, WSJ, USA Today; 57 countries! Reset your computer with a punch. Glow in the Dark dogfood. Free vending machine (but after riding 2.5K on a bike machine). “One of 50 best inventors of the year.”
There is no difference between good and bad ideas, only ideas which you do and ideas which you do not.
Remote control as big as a pillow (never gets lost). Smart shoe with detector to make sure you don’t step on ants. Buzzing alarm pillow so partner does not get disturbed.
Some products won awards at London competition: judged with adults not a separate category as kids. Pitching as kids v/s adults gets different reactions.
Museum – old HQ of Communist Party. Bank balance: < 300 Euros. Convinced four banks to give him a loan of 300K! Next Museums – Montreal, etc.
Competitions and prizes for kids – drawing, prototypes, patents!
As we grow older, we become more cowardly.
Beds with periscope to detect if there is a monster below; factory certification that there is no monster in the box!
Inventing is about being brave, not just having big ideas. If you don’t launch the drop, there will be no ripples.

Cultural Capitality of Barcelona: Luis Bonet, University of Barcelona

City – built, relational, imagined.
Internet presence does not guarantee sufficient revenue.
(1) Cultural tissue – leadership, creativity, live performances, education
(2) Cultural supply – books, goods, events
(3) Urban space and infrastructure

Light Years: Eugenia Balcells, Visual Artist

We are in the beginning of a new Rennaissance. Spirituality, physics, medicine – all the ways of knowing will be connected. We all have to dance the dance.
2015 – International Year of Light
Each element in the Periodic Table has a light signature.
The unity of 100+ elements defines all reality, and we don’t know their names! We know the names of obscure kings and queens but not our components. We are in the dance of these elements.
Mexico – gold, copper, silver: colours projected onto stage; modern dance.
Aluminum bars of different length, painted; musical instrument.
Discs in globe with different light projections.
Cousin is head of an astronomy observatory in Canary Island.
Art + astronomy, chemistry = great combination!
We need to see more, better and wiser in this day and age.
My work is a bird flying, how to show it by talking?
There is a pleasure in knowing for the sake of knowing.
NASA has taped the sounds of the universe.
I am lucky, I also find things by chance.
“One spectrum is worth a thousand pictures.” – astronomy (cosmic insights)
Rig Veda – creation hymn.
(Tears in her eyes and kisses to heaven as sound finally works on her video!)
Poem – Periodic table. Eric Jou?
1. Homage to the Elements
2. Wheels of Light: Coloured elements with power – blue water, green grass.
3. Marble.
4. Eight rotating rainsticks.
5. Exhibit – living room objects painted in silver and floated (like space). Dining room table projections – hands of different people – all of humankind is invited.
We have to be more and more thankful to water, it gives life and purifies.
Q: How do you compose?
A: How creativity works is complex. Non-directional. You have to be there to be there. You have to be ready to receive. Active-passive. You have to be in it and with it. You need courage for the hard times. Gifts are tested hard. It is a question of faith. Faith, intuition, experience and key elements of creativity. You are not always ready to see what you can see. Seeing is life. Artists have to keep working on their seeing. Be healthy, open, free, connected. Not just a mental process you can dissect, in schemes.
Schools will change and are going teach us the tools which have not been taught before.
Utopy is necessary as a laboratory. You have to dream the garden before you create it.

Science and Art of Gaudi: Daniel Giralt-Miracle, University of Barcelona

‘Gaudi’ means a whale of a time!
Incredible phenomenon. All his work is concentrated in Barcelona.
Not much work exposure to Frank Lloyd-Wright. Gaudi was like a recluse. Directed his work personally.
Huge appreciation over the last 40 years. Biggest tourist attraction of Barcelona.
Received great recognition from Japan, France, US, etc. UNESCO Heritage Sites.
Parks: garden city.
3.2M visitors to Sagrada Familia museum in 2014.
His buildings are like a spiritual opera.
He had great fun with door handles, chimneys: lights, colours, shapes. Didn’t see them as auxiliaries.
Four-armed cross at the pinnacle of the buildings – four cardinal points plus Christian cross.
Architecture requires protection like hat for men and women.
Gaudi is closer to Expressionism, Surrealism. Works with ceramic in novel ways.
Inside: lighter tiles at the bottom, darker ones at the top. Blurry at the bottom as if you are under water.
No regularity in size of windows, rooms – everything is a game. ‘Only a snake could live there!’
Worked with undulating wavy surfaces; paraboloid, hyperboloid. Geometrist, mathematist.
Gaudi does not make you mad completely.
Huge courtyards for ventilation + light.
Sagrada Familia: original documents burnt in a fire during the Civil War.
7.5: magical modulus figure for H W D.
Gaudi builds arches as trees/branches and not columns/posts. No need of buttressing.
Celestial, cosmic effect. Full representation of divinity.
Tourism = pilgrimage.
Gaudi transformed morphology of nature into architecture. Nature is my master.
Leaf as roof, tree trunks as column bases, knot on columns, seashells as chimneys, orchard as row of columns. Fish scales on roof. Bones as columns. Onion as rooftop.
“I am a geometrist.” Chains, strings – inverted: ceilings.
Sinusoids, conoids, helicoidals.
Gaudi is a man of science, research and art.

RRR: Xavier Castener, University of Lausanne

How to integrate importance of innovation across departments
Need to analyse imagination more. Chimeras – desired states which do not exist.
Drivers of innovation (motivation): values, needs, problems, trends, desires.
The innovation process: creative chaos followed by selection of useful/generative processes.
Innovators will fail early on, but society needs more people to experiment more.
Seducing an audience: appeal to personal experiences and common desires; energy, fun, humour; struggled and then succeeded

Future of Mobile: @GuillemCrosas, Pangea

Virtual reality – need glasses to see the overlay; Augment Reality: no need of additional glasses
Only 15 years ago, we were in the era of 56K Internet and Nokia featurephones. No social media, YouTube.
In 5 years – widespread IoT, Google Glass, smartwatches, beacon, AR, hi-tech toys.
Tech-enabled narrative: use a range of techs to increase trans-media actions
Case studies: kids creating animated characters on their own (Educa Anima Monstres). Our core competence – 3D modeling, design, campaigns. More than 150 apps developed so far.

Laura Larroya, Retail CIO, Grupo Damm

Damm = Estrella + Damm + Tagus + Turia + Victoria + Keler + Xibeca.
Different brands for different regions.
Also logistics, soda, water, IT services
“From the land to the table.” USP: best Mediterranean beer. Best raw materials, 100% natural ingredients.
Damm = quality, Barcelona, culture (music festivals).
Also brews Daura, gluten-free beer. Inedit: double-flavoured beer.

Jordi Serrano @JSerranoP Founder, Future4Work

Digital transformations for brewers
“It’s a Digital World.” #IoT will transform the #beer industry
There is an innovation explosion – keep an eye on Asia.
If you don’t innovate, you will be obsolete. Even younger companies are dying because they don’t innovate well enough.
Ref: MIT CapGemini map of digital transformation (2011)

Top 6 creativity tips: get up, get out, get real, get back, get lost, get high!
Awesome breaktime chatter: how to manage creative businesses? Where does creativity end and business begin? How to manage melodrama?

The sense of the senses (gastronomy): Judy Auge, Alicia Foundation

Chefs and scientists working together on food-tech and nutrition, eg. for those with allergies and food disorders. Knowledge bridges.
21st century nutrition challenges & opportunities: sustainability, food heritage, culinary tourism.
Bus Alicia – traveling bus to educate people.
Shrew, bearded vulture, bear have different needs.
At current consumption growth rates, we will end up eating insects in 100 years!
Food pyramid: (i) foods (ii) consumption mode, eg. with family or in front of a screen – social or alone (iii) physical activity – daily/periodic (iv) cooking – natural, steamed, fried

Science + Chefs: Jaume Biarnes, Chef, Fundacio Alicia

Palliative care – providing food with dignity and aesthetic value for seniors in their last few years. Families of patients feel impotent – give them the recipes and insights for good cooking, helps overcome depression (instead of eating drab food all the time).
At 18 we feel eternal. When you are old there is no more sex, drugs and rock&roll – so at least eat well!
Low budget does not mean low quality or aesthetics of food.
Fat is good for you – but only once a month!
Focus on your food (try eating popcorn after the movie – you eat less, because you are distracted during the movie!)
If you cannot compete on price, offer quality or something uniqye.
A good chef interprets the recipe like a musician.
Q: Do you work with other countries also? A: Set up your own Alicia in your own country.
Q: Are you working on alternative proteins, meat clones, insect proteins?

Marc Rocas @MarcRocas, Kedia: Sonar Festival this year married two sets of twins!

Catalan Cuisine: Paco (Francesc Sole Parellada), Restaurant 7 Portes

Growth of restaurants, books. Sofregit, picada, romesco. Mayonnaise – from Maio island.
Put your landscape into the pot.
Germanic discipline in sausages v/s Mediterranean complexity/confusion: ungovernable! Also in cheese.
There are two types of paella: for tourists, for locals!
Frontier effect on Spanish food – French influence.
Innovation in food also takes place in tableware, sidedishes, shape (Valentine’s Day – egg-shaped sunny side up!)
“I don’t know about the future of #Catalan cooking but I am worried – disappearance of small restaurants, unique traditional dishes, even grandmom recipes”

Creativity in Culinary Oil: Carles Tejedor

‘The global business of culinary oil’ (portal)
Fusion innovation (blended oils): olive + sesame
To really understand olive oil, I had to understand all oils
Uses of oils: culinary, automotive, medical. Cooking: frying, dressing, sauté, baking, marinades.
Keep your eyes open, you will see opportunity everywhere.
Respect all the flavours you have in your life.

Day Six: Mantautas Krukauskas @covarnis leads as usual with a terrific group music jam with – paper! Flap, tear, crumple, wave!
Meeting in co-working space in University of Barcelona.
Juame’s recap:
Product, price, place, promotion -> Experience, exchange, everywhere, evangelisation

Case study & management lessons: El Bulli and chef Ferran Adrian (Laurent Simon, Patrick Cohendet),,1969713,00.html

Art + science + community collaboration. Customer = participation. Creator + manager of a creative organisation.
Innovations – spherification, caramelisation, use of liquid nitrogen (eg. to make cocktails)
Crocant Gaudi, Raviolis Lewinsky
Excess of creativity? 42 chefs for 35 diners.
Creative slack – mix of exploration and exploitation. Research for 6 months, restaurant for 6 months. No lunch, only dinner. Learn from customers, waiters, chefs, scientists.
Diversification – catering, books, conferences, online (Bullipedia).
Lessons for the organisation – balance middleground, underground, higher ground. KM = middle ground; connective tissue for best + next practices.
Blend exploration + exploitation of knowledge (should mutually fuel each other, manage their tension). Need communities of employees, customers, partners, others; also taxonomy, codebook, ambidexterity.
Performance is about go/no go. Ideation is about why/why not.
Types of knowledge flows in an organisation: intense, loose, community-centric.
New ecosystems of knowledge: transversal work, self-directed learning, social connectivity, sell product -> provide experience
Brilliant cohesive synthesis by Patrick Cohendet and Laurent Simon – connecting KM, innovation, ideas, creativity, management!

Open Discussion, Team Project Presentations

Don’t forget that technology and context change faster than people do
Organisational challenges: (i) too many/unproductive meetings (ii) the new normal – inter-generational tensions, complexity, chaos
Post-Its were a pre-cursor of Twitter; proverbs were a pre-cursor of Post-Its!
Business challenge: how to make payment plans convenient + deliver savings to customers + make money for the company
Universities have become more of a qualification system than an education system. Need an ‘Institute for Lifelong Learning!’
Need more crossroads of artists, researchers, entrepreneurs
Art and business don’t always mix well; you may lose a bit of one or the other or both.

Projects: Bizarre Bazaar. Creators’ Habitat. Human Dynamo (bike powered mixi – on carrier). Everyone says “Close your eyes,” next group says “Open your eyes!”
Spur creative intensity.
4 Rs – add Remix (to review, reflect, recreate)!

Xavi Luznao, musician

Spectacular one-man pipe+wind instrument music session by Xavi Luzano wraps up Barcelona Creative week!
Music = physics + creativity.
If you are a flautist, you see instruments everywhere!
Pipe, hose, bicycle handle, broom (your own!), chair, ladder, nose flute, tap, pasta, prefab brick, water gun, grandpa’s crutches, grandma’s wheelchair, barricade, conical divider, microphone handle.
Message: eat vegetables, aliens exist!

Closing ceremony

Francesc Sole Parellada:
“Later in life, you will remember not your successes or failures – but what you did not do.”
The quality of students/participants is also important for the success of a programme!

Tour: Design Museum (Musseu del Disseny)
GREC Festival: spectacular outdoor concert by Kyle Eastwood!


Montreal Creativity Summer, 2015!

Montreal Creativity Summer, 2015!

by Madanmohan Rao
Editor, The KM Chronicles
Montreal; June 25-July 3, 2015

Logging in now from Montreal’s Summer School on Management of Creativity in an Innovation Society! (hashtag: #yulbcn)
See my quotes compilation and blogs from the 2014 Bangkok edition: (new links:

I. Context

Lucy Stojak (HEC Montréal): This is the 7th edition of the Creativity School! New spinoffs/talks – Bangkok, Strasbourg, Lille, Grenoble, Rio/SaoPaulo, Helsinki. (Thanks to the Mosaic team: Alexandre, Alice, Lucy, Jeremy, Simon!)
Patrick Cohendet (Professor, HEC Montréal): This all started in Restaurant 7 Portes (‘magnet of creativity’)! Inputs from Strasbourg, Barcelona, Montreal, Quebec. Barcelona & Montreal – narratives of two creative cities.
Laurent Simon (Professor, HEC Montréal): Consider yourself as ‘cognitive ducks’ who will be force-fed till you become creative and ready for the feast (foie gras)!
What is the creative heart of society today? MOSAIC platform: research, networks, training
Jaume Valls (Professor, University of Barcelona): MOSAIC spirit – transversal, exploratory, collaborative

II. Group activity: what are the burning questions of innovators?

How to be creative when you don’t have time, how to keep things simple, how to go beyond product innovation, how to protect data, how to innovate continuously, how to build the reflex of creativity, overcoming fear of innovation, coordinating international innovation teams, filtering/choosing ideas, role of incubators, user centricity, innovation in regulators, improving ecosystems, sustainability, collective innovation, innovation capacity in emerging economies, internal buy-in, metrics, competencies, execution, innovation with minimal change, daily innovations, role of communication; how to have a sense of purpose, how to be innovative and productive at the same time (or with balance); is innovation necessary for all?

III. Pierre Giorgini (President, Lille Université)

These days conference speakers can’t bullshit because the audience can look it up instantly on Google!
Don’t shape creative people for jobs, shape jobs for creative people
We still can’t imitate a flock of birds or swarm of bees
Convergence of the energy and transport revolution triggered a boost in productivity levels
We are going from connected human to augmented human, thanks to intelligent agents and Big Data
Digital is no longer a power, it is a super-power
Jaw-dropping photo of a drone – which is actually a metal robotic insect!
Cognitoys – have intelligent conversations with kids
We are entering the era of cooperative networks: multiple networks, multiple cooperation agendas/models
Vive la Co-Revolution! Co-creation, co-funding, co-use & barters
Techno-scientific factors and Internet convergence are leading to lightning transitions
Intense creativity is as important as efficient production (Edmund Phelps)
Spectrum of skills: strength, manual skills, intelligence, ingenuity, creativity, innovation
The beneficiary is now a partner of the system and is also a player
Focus also on value creation from lateral innovation arising from unlikely encounters (trans-disciplinary)
Create a new form of education which helps learners handle complexity; leads to sustainable humanistic innovation
Innovation ecosystems need to blend physical and virtual networks/spaces and promote co-design between unlikely partners
Future innovation ecosystems = Engineering innovation + Social innovation + Complexity pedagogy
Humanicity = a new space for living (living lab)

IV. Denys LaPointe, Executive Vice-President, Bombardier Recreational Products (BRP)

Day Two kicks off at Design and Innovation Center of BRP!
Every 10 years, the Fortune 500 ranking changes drastically; companies caught by surprise/inertia: Kodak. Not all companies succeed all the time, eg Apple & Newton
Four kinds of innovation at BRP: invention (completely new), disruptive (old product still stays; eg. desktop + laptop), evolution (new segment), continuation (new features)
BRP = inventor of snowmobile; also ventured into ATV, Skidoo, sailboats, watercrafts, ‘Spider’ three-wheelers
Design philosophy: products should be exciting, functional, highly innovative
Design for different segments, eg. older riders: larger typeface, more contrasts and lighting
Wow factor = seduction: emotion, touch, feel, balance, rhythm, colours, proportions.
Design language evolution: edge, hard edge, flowing edge, flame, facetises, ‘squarcle.’
Design DNA: positive curves, dynamic feel (even when stationary), facial expressions (sublimal).
Design vision: escape, intensity, muscular, feel magnified, passion, friendship. Photos: card game, highway, DJ, comic hero.
Spyder: open air experience + stability, peace of mind
External challenges: regulation (categorisation of two/three –wheelers).
Product development = design + engineering + marketing, with customer at centre. But remember that consumers are limited in what they can imagine, and are not aware of global trends or new technologies/materials. Ask them mostly for preferences and validation, and probe for their fears, eg. fear of bikes because of danger/falls; three-wheel model offers safety (new segment)
Metaphor for innovation stagegate: gas->liquid->gel->crystal
“People create products, not processes” (Hall of Fame of designers). One engineer learned how to ride a unicycle; realised that it is more stable with a helper wheel!
Creative leader should create a good environment, be sensitive, make employees happy.
BRP has a 3-day off-site Annual Design Forum. Role of facilitator key for brainstorming, stimulation, gets creative juices flowing. Let the voodoo magic do its trick!

V. 3Rs: Review-Reflect-Recreate

Day Three kicks off with a review of Day Two!
Fuzzy Front-end (Koen et al 2001): new product engineering development process. Opportunity identification & analysis; idea genesis and selection; concept & tech development. ‘Blurry spark.’
Idea->Concept->Product. Ideate->Screen->Develop->Test->Launch.
Innovator’s challenge – false negatives, false positives. Who has the authority to judge?
Laurent Simon: The ‘designful organisation.’ The importance of crazy concepts.
Inspiration from nature: bio-mimetism, bio-mimicry. Car front looking like duck beak. Warplane shaped like eagle. Gaudi – shells and snails.
Whirlpool has 100 days experimentation timeline
Patrick Cohendet: Philips has a parallel incubator along with marketing
Visit to Saint-Benoit-du-lac (and Barcelona: San-Benet-de-Bages). Spaces for Life – Time for life. History, spirituality, experience, six senses (silence); challenge – economic viability. Also, monks are not signing up in large numbers. Be in this world but also in other + spiritual worlds.
Mantas/Lithuania wraps up RRR with a musical piece – monk chants followed by motorcycle sound (abbey + Bombardier)!

VI. The creative economy: challenges and issues (Part 1) – Patrick Cohendet, Laurent Simon

Reading resources: The Creative Economy (Howkins 2001), Reports from UNCTAD/UN: 2008, 2010, 2013. Others: Rise of the Creative Class, Creative City, Creativity and the City, Creative Society, Economics of Creativity, Creativity and the Global Knowledge Economy
Crossroads of science, arts, culture, business, technology. Create and circulate intellectual capital; also social inclusion, cultural diversity, human development.
Society: agri – industrial – information – knowledge – creative society.
Productivity = do things with perfect replicability, increasing scale, increasing efficiency
Creative intensity = reinvent permanently the things we know we can produce efficiently
Creation: products -> information -> knowledge -> ideas
Eric von Hippel (‘Democratising Innovation’) – top-down invention is being questioned thanks to democratising of ICTs. Producers cannot conceive of everything. User-led innovation: wind-surfing (sails, parachutes on surfboads). User-developed innovations for the high-performance sport.
Edmund Phelps: ‘Mass Flourishing: How grassroots innovation created jobs, challenge and change.’ Broad involvement of people.
P&G has more chemistry researchers than all US universities. 7,500 researchers in 2000. R&D -> C&D (connect and develop). 35% of its products now have elements coming from outside. R&D productivity increased by 60%.
NikeID – customize your own shoe. Lay’s chips – 24 flavours of chips.
Rewards for contributors – recognition, reputation. Complexity of collective processes.
Paul Romer: “Too often economists have been willing to treat ideas a footnote to the rest of the economic analysis.”
Henri Mintzberg: ‘Rebalancing Society.’ Companies are losing their sense of community; sense of belong to and caring for something larger than themselves
Paul Adler (2001): “Market, Hierarchy and Trust: The Knowledge Economy and the Future of Capitalism.” Market relies on price, hierarchy on authority, community on trust. The balance of these three poles is a must (org, market, community)
UniSoft: matching hierarchies with communities
Jane Jacobs: ‘The Economy of Cities’ – the jumping joyous urban jungle. Diversity, density, dynamism. City = crucible of diversity
Laurent Simon: iPod: weak scientific creativity (combination of existing elements), strong artistic creativity, very strong business creativity. “Constraints are a lever to jumpstart new levels of creativity”
Co-design, business model – very important elements today
Creative economy = diversity (origin of conception & development) + collectives + values from ideas. You need to reconsider innovation processes, management and territories.
Since 1990s, economic growth of creative industries is four times the growth of manufacturing
Reinvention: 80% of IBM’s business is consulting
3M is an innovation machine; 100 years old this year. 2006: introduced Six Sigma, but innovation pipeline reduced by 40%. CEO was fired.
Reboot! The new kind of creative work – failure is normal; ambiguity rules; knowing what to do is more difficult than actually doing it; work is organised around what we do not know also; don’t micro-manage; definition of ‘work’ is changing
In some domains, employees know more than their managers
See YouTube: The Future of Management (Management must be reinvented – Gary Hamel) – tools of creativity are widely distributed, everyone gets heard, communities are also self-defined
Salvador Dali: “Intelligence without ambition is like a bird without wings.”

VII. Jaume Valls, University of Barcelona: 10 Types of Innovation

See my review of the book:
This book is useful as a teaching tool about innovation

VIII. Open Innovation: Laurent Simon

The tin can was invented 15 years before the invention of the can opener!
Chesebro: open innovation
1. Make some friends; you don’t innovate alone.
2. Ask the question: what is important, what will we make a difference, what are we about
3. Go out and play
4. Invite your friends; take your employees with you
5. Explore new playgrounds, contexts
6. Make some new friends: suppliers, techies
7. Invite them home
8. Ask the question again; frame/reframe
9. Listen, discuss, debate (friction, abrasion, collision, conflicts)
10. Tell stories
11. Make it concrete – draw, build
12. Show the prototypes
13. Try, make people try, play with the prototypes again
14. Improve
15. Start again; it’s an ongoing process

IX. Jugaad & Frugal Innovation: Madanmohan Rao (me!)

Jugaad: Quick-fix, makeshift, workaround. Low-cost solution. Flexible approach. ‘Stretching’ available resources. New, unconventional uses of items. ‘Bends’ the rules. ‘Good enough’ and not necessarily the best. Band-aid, and not surgery

Type 1: Individual/community solutions. The problem solver is the one who has the problem (creator = customer). Business model and IP protection are not main concerns.
Type 2: Developed by SMEs. Business model. Sustainability is the main goal (not focused on major profitability)
Type 3: Also called ‘frugal’ innovation. Practiced by MNCs and new startups. Top-level corporate support. Strong development processes. Clearly defined success metrics.
GE: portable ultrasound scanner; SafariCom: mPesa in Kenya; Selco India: solar energy solutions/services; The Sharing Economy: CouchSurfing, ParkAtMyHouse, BlaBla Car;
Tata Nano car; Ford’s TechShop engagement with tinkerers; Unilever’s Sustainable Living Plan
Blend structured and improvised innovation
Applicable in emerging and mature economies
Ecosystem linkages (‘unlikely partners’)
3D printing
Maker fairs, hackerspaces, hackathons
Venture capital: Unitus, Acumen
A grilled locust is better than no soup. – Zimbabwean proverb
I hear, I forget. I see, I remember. I do, I understand. – Mandarin proverb
Creativity thrives best when constrained. – Marissa Mayer
Creativity app for innovation – proverbs & quotes! ‘WordSparks’ (Apple) (Android – free!)

X. Pecha Kucha Round 2

Co-Design Olivier Irrmann, ADICODE: 2X2 matrix of proactive, reactive & inactive customers v/s designers
Creative Cognition: Marine Agogue, HEC Montreal: Terrific photos of copy/paste twins, juggling brain/heart. Stroop test and creativity
Design Thinking: Valerie Chanel: Forms of activities – enterprises, associations, collectives.
Innovation projects begin with the vision for change, flows of economic/social value; ideation; proto-typing and exploration. Start with team building as a foundation.
Minh Mai Thai, Associate Professor, HEC Montreal: Who is the creative custodian in an informal/voluntary entrepreneurship model? Network resource planning, value accounting system. See,

XI. Pecha Kucha Round 3

Christian Defelix, UPMF, Grenoble
Step 1: Managing the experts
Reading: Brian Carney – Freedom Inc.
Step 2: All employees for innovation
Step 3: HR strategy for innovation, eg. companies exchanging employees for some time
Frederic Touvard, Centaury France
Go beyond QCD – EAT exploration, achievement, team agility
Rational is good but not enough.
Francesco Sole Parellada, UPC: SMEs and Innovation

XII: The Process of Ideation: Patrick Cohendet, Laurent Simon

Ideas are not born, they are collectively crafted
Spark, Codebooks (manifesto+vision+rules & associated knowledge), Landing
Arthur Koestler (1964): ‘The Art of Creation’- emerges through bisociation. Uncovers, shuffles, combines. Methods – TRIZ, design thinking, etc.
Bisociation: blend elements from two previously unrelated matrices of thought into a new matrix of meaning. Comparison, abstraction, categorization, analogies, metaphors. Matrice = ability, habit, skill, pattern.
The scientist, the artist, the jester. Archimedes; Picasso.
Cirque du Soleil – no curtains, animals! Live music, home-made costumes.
Stephane Cardin, The Foxteam – Ubisoft: Fail faster. Follow the fun (video games).
Epistemic communities – in science, industry, art: commonly understood authority, standards, procedures.
Social construction of the idea: sensemaking, learning by intrusion, aligning the idea.
Fleming, Einstein: urged people outside their domains to help them.
Reconfigure the knowledge base.
Ideation: (1) Spark, eg bisociation, KM – tacit/explicit (2) Social construction – sensemaking, sharing the idea, finding allies, alerting, seducing; CoPs; manifesto, codebook (3) The Landing – Sensegiving. Idea is mature.
Structure of an idea – intention/manifesto, Structure of the network of adherents, New practices/performances, Artefacts (codified knowledge)
The Surrealist Manifesto: Andre Breton, 1924. Creative movement.
Ideation – find the baseline, adapt/disrupt. Creative slack.
Company to watch: Pixar’s creative method. IBM’s Innovation Jam.
Montreal & Barcelona have many open empty spaces for people to gather, ideate, create
Ideas are open for contestation; jazz is always being re-interpreted and expanded
Arthur: Emote CREATE THINK APPLY Evolve Iterate ReSPARK
Q: How should companies nurture more talents for intrapreneurship?

XIII. C-K Theory Workshop for Disruption: Marine Agogue, HEC Montreal

“A design theory and a theory of reasoning in design.”
Expansion of concepts leads to knowledge, eg. ‘a flying boat that is not a seaplane.’ Doesn’t exist yet. Build on pieces like planes, zoology, boats. Cheaper lighter camping chair. Zero legs? eg. just a belt.
C-K: used to explore new creative concepts, mapping an innovative ecosystem, reverse engineering of an existing design, etc.
Exercise: think of a hypothetical object/concept, eg. hangover-free beer, self-cleaning glasses.
Who may need it, why, what are the causes of the problem, who makes it, what are the impacts, what are some other uses, describe the use case scenarios, who is in the ecosystem, what are some potential side-effects, what already exists in the market, what are the business models, what are existing cleaning methods (eg. wipers, cleaning fish, rain, self-cleaning ovens, water repellant, vacuum cleaner). How to get rid of dirt – suck, shake, burn, peel, dissolve.
Reframe the problem: How to make sure it doesn’t get dirty in the first place! Approaches: avoid, remove. Or create a non-dirt environment. Or viewing device without glass, eg. holography. Or self-cleaning glasses are a subset of always clean glasses – play with C-Space itself also. Related category – robot-cleaner or outsourced cleaner for glasses (go up the tree to ‘Always-clean glasses’). Or make it fun to clean glasses!
Shuffle in and between C-space and K-space. Find gaps, fill; match.
Ways of expanding knowledge base – new partners, learning.

Up next: creative competition (‘making the perfect French omelette!) and the Montreal International Jazz Festival!

XIV. Arthur Shelley: Behavioural DNA of Creativity

[Day Four kicks off with Olivier Irrmann, ADICODE: Beware of fixation effect – eg. thinking largely of Steve Jobs as example of innovator!]
Metaphor – ‘Organisational Zoo.’ We exhibit behaviours of different kinds of animals at different times of our lives/careers/jobs.
Arthur shows ‘The Right Way Up’ map – Australia at the top (inverted map with letters the right way)!
Power of metaphor – it builds on something we are already familiar with.
Behaviours in a creative environment: core (expected), accepted (desired), tolerated, rejected (not tolerated). Activity – slot animals into four layers of roles. The card game generates team conversations, unearths assumptions (within/across tables).
Team composition for productivity is different from innovation
The conversations that don’t happen also can cause conflicts/stress in an organisation.
Conversations can differ across countries/cultures, depending on the animal eg. cow, pig, lion.

XV. SAT Dome: Monique Savoie (President, Founder & Artistic Director)

Mind-boggling demo of ambi-sonic movies in SAT Dome, Montreal! Great opportunity to create a global network of Domes for sharing content/methods in immersive video/audio/animation for music, entertainment, architecture, medicine, etc. @SATmontreal

XVI. Live jazz performance and masterclass by Kevin Dean quintet!

Kevin Dean
Jazz musicians have a common repertoire for collaboration with others around the world.
Any musician can start the tune, others take the cue/beat from him/her.
Same tune can be played in different version, eg. ballad version of A-Tune.
It’s always up for grabs, there’s always a strong element of surprise.
Collaboration but also a sense of individuality; identified in a distinct manner.
Mistakes etc can be very subtle, especially if the people know each other. Cues – body language, relationships, trust.
General pecking order – bass solo comes at the end.
Creation modes – live improvisation; composition. It’s more than notes, it’s a language, a way of thinking.
Even if I don’t practice trumpet for two days, I can feel the difference. Ballet dancing with your lips!
Time is limited – pick/prioritise what you want to do, eg. improve what you do, do contemporary jazz.
Music of your youth is the foundation of what you like/do; they are in there really deep.
As jazz musicians, the music has affected my life; I am receptive to more different ideas/people. Be aware of not just the loud people but also the quiet ones.
Part of being a great musician is to know your limitations.
I know and can do some things even expert trumpeters cannot.
Hilarious session as musicians ‘pretend’ to make mistakes! eg. bass slows down too much.
Pianist: I sometimes make my students jam with eyes closed/blindfolded! Try having a business meeting that way.
Q: How long does it take to be good? A: Years! Like any other pursuit.
Profound Q: What does practice mean? So much work! A: It also depends on the goal you set for yourself; you can learn faster
Pianist: you also need to learn how to extricate yourself from a problem. Be as prepared as you can. Beyond school learning – it’s about paying attention to those musicians around you.
Drummer: you can respect jazz conventions but also innovate within them, push the envelope. Everybody has ideas everyday – the successful ones keep pushing and exploring and developing them. For improvisation, you need to have a sense of playfulness – have fun and don’t be worried/afraid of making mistakes or being judged. You have to learn about yourself.
Saxophonist: sometimes the solo goes well and then you think you can do better, then you mess up!
Q: How to go from just following notes to creating and improvising?

XVII: Creative territories: Patrick Cohendet, Laurent Simon

Alfred Marshall (1890): city = production of externalities. “Principles of Economics”
Michael Porter: Local clusters in a global economy.
Jane Jacobs: Death and Life of Great American Cities; The Economy of Cities.
Charles Landry: The Creative City: A Toolkit for Urban Innovators; The Art of City Making. Need top/organisational + bottom (people) diversity.
Richard Florida: The Rise of the Creative Class.
Need upperground, middleground, underground. Upperground: top-down, formal entities (eg. companies, museums). Underground: artistic, hackers, deviants! Middleground: collective codebook making, identity building, tension between exploration/exploitation; makes connections between people and organisations – eg. festivals, industry organisations, open door workshops.

XVIII. Jazz & creativity in knowledge organisations: Madanmohan Rao (me!)

Ideas are important in the organisational knowledge cycle; creativity helps think out of the box; jazz helps get creative ideas/concepts. Jazz as a creative intervention in leadership.
The Knowledge Cycle: New practices (creativity, invention), Next practices (innovation, entrepreneurship), Best practices (knowledge management, performance excellence)
Creativity: Thinking out of the box. Identifying & questioning assumptions. Customer participation. Re-draw the sandbox. Change the platform. Find a new channel. Ecosystem linkages. Using new tools.
Creativity techniques: Storytelling. Travel diary. Quotes, proverbs. Metaphors, analogies. Art, movies, photographs, music. Brainstorming: K-café, thinktank, drinktank!
The Jazz alphabet soup:
Acid jazz, African jazz, Ambient jazz, Avant-garde jazz, Bebop, Big Band jazz, Bossa nova, Cape jazz, Chamber jazz, Club jazz, Cool jazz, Cubop, Dixieland, Electro jazz, Gypsy jazz, Indo jazz, Jazz funk, Jazz fusion, Latin jazz, Modal jazz, Nu jazz, Post-bop, Punk jazz, Reggae jazz, Ska jazz, Smooth jazz, Straight-ahead jazz, Swing, West Coast jazz, World jazz …
The Jazz Process for Creativity
World Jazz & Creativity: Respect, reciprocity. Immersion, intensity. Long-term, longevity. Fusion, not confusion. Full-spectrum strategy.
‘Oktav’ app – quotes/proverbs about music; by musicians.

(Arthur Shelley: Asking rapid-fire questions helps keep audience engaged!)

XIX. Mantautas (Mantas) Krukauskas (Lithuanian Academy of Music & Theater)

Cognitive aspects of sound perception influenced by video (McGurk Effect): (bar/far)
Composition techniques (from music, which can be used in business): reverse, invert, shift, augment/dimunition, sparse/dense, gradual/contrasting, functions/layers
Activity – each table should compose a piece of music (if it doesn’t sound good, call it sound art, eg. !). Depict it as a drawing/photo, how would you make it come to life (instruments), what kind of space would you need?
eg. (1) Classroom Sounds – clicking pens, moving chairs, rustling paper, coughing, whispering! (2) Office Sounds (eg. coordinated typing sounds), Restaurant Sounds (3) Elevator concept – different sounds for each floor button (4) Sound exchange – street sounds from different cities
Up next: group jam session – part conducted, part spontaneous!

Up next: Spain & South Africa music showcase at Montreal International Jazz Festival!

Day Five kicks off with Mantas asking everyone to switch on their phones/laptops and play their favourite ringtone/tune!

XX. Voices in my Head: Marine Agogue, Professor, HEC Montréal

Watch yourself re/create. Ask questions before jumping into creation.
Reflexive techniques: metaphors, improvisation, space/media.
Practice with generative techniques to improve creativity. Change your tempo: slow down, speed up. Have a journal/diary
3 Ds – detach, deconstruct, design

XXI: Elaine Bissonnette, (Director, Brand Strategy, Bell Canada): Creativity Tips

Great discoveries and improvements invariably involve the cooperation of many minds. – Alexander Graham Bell
Bell Canada – “Let’s Talk.” Bell in Quebec – founded 1880. Bell Canada traffic – 1980: 1.8B calls/year, 2015: 1.02B texts/week
We give our team permission to try, fail – and try again! You must learn from your failure and show that you have learnt
The Brand Office is a facilitator/influencer. We connect the dots, people, budgets.
Harvest massive information circulating internally, and process it into knowledge.
10% of evaluation is on innovative projects out of their scope.
Bell’s logo elements – Bellements. We let employees tweak the logo design
1. If you want to learn, listen
2. Breathe – too much theory is not enough.
3. Validate what you do in real life
4. Reflect, ask if you would do things differently and in other environments. Be ready to be surprised
5. Ignite your creativity, adopt good ideas from elsewhere; imitation is a form of flattery
6. Be prepared to let go of your ideas – you might not be the best person to lead it

XXII: Creativity Processes: Richard Speer (President & Founder, Attraction Media)

Content creatives for TV and other platforms. Films, ads, digital projects (old ‘new’ media is not new!)
We are storytellers. Creativity is the key resource – how do we recognise/build/strengthen that talent?
I let the creatives create and handle the business model aspects of the company
Operational best practices are as important as creative best practices. Build teams and processes around talent. Talent attracts talent.
Recommend reading: From Good to Great; Breakthrough Company; Blue Ocean Strategy
“Get the right people on the bus, get the wrong people off the bus. Get the right people in the right seats.” – Jim Collins
Put your top talent on your top opportunities – not just on big clients but new frontiers
“Build an environment that allows ordinary people to do extraordinary things.” – Keith McFarland
“You miss a 100% of the shots you don’t take.” – Wayne Gretzky
If you over-analyse, you will never make a move or take action (MBA syndrome). At the same time, luck is not a business model
Make a good business model – and then make it stronger. Diversify, spread pressure.
Give your creative talent team a Business GPS! Share your vision, business plans. If you want creative independence, become profitable. Don’t be uncomfortable talking about money with artistes.
Be passionate but not emotional.
French are more passionate/emotional than Germany, Anglos.
Don’t be blinded by emotional love, don’t fall in love with your projects – learn how to step back and assess
Know when to pull the plug
Hiring tips: build the “A” team. But never be intimidated by someone better than you.
Values – are they in synch with your business.
It’s hard to learn judgement
Build fun and a stimulating environment – you are spending more time with your company than with your family!
Don’t be afraid to be grow up, don’t indulge in too much nostalgia.
Adapt the team culture as it scales, what works early on may not work as you grow
“Creativity is intelligence having fun.” – Albert Einstein (@rSpeer – so this must be true!)
“Wake up and dream” – motto of @RSpeer. #Bravo!
Creativity comes via inherent talents + special roles/activities.
Chief Creative Officer, or a leader to nurture creative culture. Create a culture of comfort where people are OK with ‘dumb’ ideas. Create a culture of excitement and magic, eg via a metaphor of sports.
I like to work with employees and clients who blow me out of the water

XXIII: A Celebration of Creativity: Rick Seifeddine (Senior Vice-President, Brand Strategy,Bell Canada)

Montreal is a mix of Europe and US, island and continent, large and small, scale without being dwarfed.
Constraints drive you to creativity. Hilarious photos of artist Anna with tissue paper in an airplane bathroom!
Bell invented telephone in Canada, went to US to tap the opportunity from the patent. Isn’t that the story of Canada?
Element – Visual/textual vocabulary. “XYX just got better” – eg. recording, business, sharing, enjoying life, babysitting (‘500 channels of TV’). Music – ‘multiple eargasms.’
The way brand values propagate has changed over the last 5 years. Eyeballs are everywhere; all in one place only during mega-events like sports
Bell brand descriptors – consistent, innovative, optimistic, clean/simple, Bell-centric, meditative
Mediation = rendering of complex things in simpler ways, eg. Apple, Google, Ikea. Unmediated: WalMart, Home Depot (‘it’s all here’), Samsung (blast – ‘here’s 400 smart watches’)
Courage in creativity: Google simplification of Search
Music tech: Stingray (playlists via cable TV), Songza (music app – for bedtime, getting high, cool friends, etc.)
If you don’t watch your garden, someone else will mow your grass
Challenge for brands – balancing consistency with creativity/novelty.
How will you compose your company?
Apple is fanatical about their image control; the toughest bastard you ever worked with!
When you keep creativity pure, you don’t need sheets of papers and layers of processes. Don’t kill with complexity
Be a stallion but don’t be Stalin
Have meetings standing up – they won’t last beyond 15 minutes!
Screens are everywhere: my daughter’s first drawing had ‘Mom’s iPad’ in it!
Bell is now more about screen/content/service delivery than wireline connection
Next major trend: #IoT. It will be in all consumer devices you buy, eg. control lightbulbs from iPad anywhere in the world
I tease my wife by changing home lights remotely. I have ‘grand welcome’ setting to flash all lights when I get near home and make me feel like an emperor!
Sensor alert for parents: “Tell me when my liquor cabinet is opened!”
Pay attention to your choreography of pixels (app design)
A relishing challenge – resurrecting a great brand. Bell was shitty for a while, ‘bad smell’ – now our quality is improving, complaints are dropping.
App ratings are more important than Nielsen ratings for our brand
Your company is not an office, it is an orbit for employees who have multiple choices today

XXIV: From Selling to Co-creating: Prof. Pierre Balloffet, HEC Montreal

Team: The biggest problem for CRM is CRM! Just installation automated processes is not enough. Align software with existing work processes; find out what employee resistance is.
Think also of CEM – customer experience management.
The way you handle failures can create even more exceptional customer appreciation than with a successful product.
Rest of presentation delivered with attendees blindfolded!

XXV: Prof. Yves Pigneur, HEC Lausanne (author, ‘Business Model Generation’)

Activity – discuss business model of a company. Who talked, wrote, bullet points, drawing.
Business model canvas was designed for entrepreneurs, but also used now by big businesses
Double-sided business models: AirBnB. Incumbents’ reaction to sharing economy: go to court!
Value proposition canvas: how to better tell the story of our value to customers?

Put yourself in your customer’s shoes/mind/heart. What are you trying to do?
Hilti case.
1. What is the profile of your customer? What are customers trying to do (job)?
2. What are the customers’ pains, risks, obstacles?
3. Customer gains: describe the expected benefits customers are seeking
Describe the pains solved (pain relievers) and the gains achieved (gain creators) through customer use of your offerings (product, service)
Second activity: The Marshmallow Challenge!
Best teams tend to have engineers/architects (not MBA graduates), or kindergarten students! Or CEOs with admin/facilitator types.
Prototyping practices differ across industries, eg. sketches, mock-ups. Blend of predictable, opportunistic. If you refine your idea too quickly, you become attached to it (Jim Glymph)
A prototype is the same as a refined picture of your first idea.
Second activity: work in two sub-groups per table, on business model. Tear up Idea 1 – don’t fall in love with your first idea! Back & forth – zoom in and out.
Pitching – don’t just show the canvas, that’s cognitive murder! Tell stories box by box. Give numbers and personas, hypothetical names.
Startup business failures: no one wants it (hypotheses not tested scientifically – eg LogiTech TV-Internet);
A startup is a faith-based enterprise (Steve Blank); you are hallucinating – unless you get out of the building and test (customer development process).
What people say and do are different.
Superb animation of CDs swallowing up the music product pie away from cassettes – and then getting swallowed by MP3s and streaming

XXVI: Cirque du Soleil: Creative Production

Founded 1984; shows now in 350 cities, 50 countries, 25 languages, 35 orignal shows, 150 million spectators.
Costumes, shoes, headgear etc made in the Montreal studio. Tight fit is critical for high-performer acrobats; even six-packs are painted onto costumes!
Creation process can take two years. Designers drawn from Montreal design/textile schools. Thermal printing on plastics (also for glitter); 3D printing used in design and manufacture. Two-three copies made at a time; repairs done on show sites also.
3D scanning (eg. heads) and sculpting of models is done by USIMM
R&D team – taxonomy/folders of all projects, masks (one copy) from all shows. SAP + objects
Training room – 8 foot foam pit, 25,000 cubes of sponge. Security = top concern.
Artistes speak 25 languages, get manuals for everything including makeup.

XXVII: Cirque du Soleil: Creative Entertainment

C:Labs – creative lab of CDS. Challenge: don’t copy what we already do!
“Create surprises: small and big miracles on stage.”
Roots – street performing around the world.
From tents to casinos today. Innovative elements – side trampolines, water, blend of wall/water/balcony/trampoline. Use of cranes, transformation of set into wall/platform.
(1) Context (2) Blending (3) Performance.
Objectives: (1) Renewed sense of originality and relevance (2) Playground for radical evolution (3) Incubator of external/internal ideas.
Entrepreneurial collaboration for creative content, art installations.
Partners for ideas:,, Adriend & Claire ( – juggling + computer programming/visuals), (Canada), (wearables), Francis,, Mortiz AutoDesk Pier9.
Lessons: never dismiss others irrespective of domain (“My student runs PixMob!”)
Ideas from partners – Zurich drone studio (drones inside lanterns!). Use great tech, but make it disappear; use tech to tell a great story.
Periodic revisioning (‘archaeology’) – how do we relate to the world, to our past. How do we bring the outside world in; classic + new shows.
Richard Dagenais: Director – Creation, Events, 45 degrees.

XXVIII: Roger Parent: President, Ré

“An idea company that masters technology.” Established in 1997. Now Montreal studio is the biggest in the company (85% revenue last year)
Montreal is in Top Five game developer hubs of the world.
Realisation = understanding + giving shape to an idea.
Creativity – refuel yourself and your contacts. Listen carefully and express yourself truly/authentically.
To be hired here, you must also have a creative hobby, eg. music. Need to have another language in your mind.
Create the team first. Leave room for the unexpected (eg. mosquito = idea!). Take risks together. Unite simple ideas.
Clear out the space to get in new ideas.
Creative combinations: shower head + tea pot.
Domains: screens, stages, spaces (urban).
One World Trade Centre observatory – 102nd floor – See Forever Theatre. How do you mend the opening in the tissue after 9/11. Gestures of NYC people.
Mihaly C – Flow. Low-High skills; low-high Challenges.
Apathy, boredom, relaxation, control, flow, arousal, anxiety, worry.
Wooden iPad for aquariaum. Work = learn+grow; get recognition for contributions; be fairly paid for effort.
Atrium design: like a small aquarium. Model – goldfish. Courage -> dragon. Fish: drones.
Hudson Yards Observatory.
Question concepts, not people. Listen for resonance. Look at the big picture. Integrate in our work what matters in life (life is short). Act decisively.
Creative content: you spend money first before recovering any (eg. movie). Intangible goods; public reaction not predictable.
Invest in R&D (25% income), school links. Enlarge the playing field. Get access to friendly funds (gov). Work with new people of different profiles.
Support others – Mutek Festival. Share – Mosaic.
Nourish the crazy ideas because the good ones hide inside them.
Our model = yogurt! Bacteria. Communication: intra-species, outside species.
Put the right people together and shake the bottle/box/cage! Strength comes from ecosystem interaction.
When in doubt, break away from conformity; choose what can open up possibilities.
Focus: latent content, ambient intelligence.
Direct v/s mediated experiences. Resolution, time, continuity, deliberation.
Malcolm McCullough – interactive experience map. High-low: focal attention. High-low: cognitive load.
Our brain can treat 400B bits/second. We are conscious of only 2K bits of info per second.
Artists have a responsibility to see and translate what they see into a form that others can grasp.
Roger Parent: what you see is not what you hear. English language ambiguities.
Only a handful of people understand how the world works and can affect it.
What is common between deaf and death? Silence.

XXIX. UbiSoft: Creativity in Games: Julien Lafferriere, Vimal du Monteil (producers)

Assassin’s Creed 4 Black Flag.
Creative core team – creative, art, game, level design directors; lead writer.
1. Learn historical context of game. 2. World structure. 3. Story characters. 4. Design & systems. 5. Immersion (art/audio).
The Golden Age of Piracy – internal concept video. Crafting a logic and credible world, draw on historical facts. Maps, locations, gameplay.
Craft the narrative pillar.
Game features have to be fun, have a purpose and be credible.
Whole game design fits on one huge one-pager.
Categories: map, content, tools, enemies, locations, rewards.
Artistic direction: also specify what are not: caricature, simulation, dark. Add emotions through character and environment design. We are creating an adventure, not an epic.
Authentic elements – actual photos, eg Costa Rica coastline. (Fun, but almost got bitten by a snake!) Contrasting vistas – narrow jungle roads, open beach coastline. Paintovers on top of photos.
Dramatic – excitement. Used paintings of ancient boats.
Vision/visuals are great – but now you must communicate this to the users.
World & tech intertwined. Mapping of people jumping over boxes in a gym; overlaid on environment, eg. houses.
Volumetric clouds – technology for super-realistic skies.
Other techs – for hair, clothes. Map/film emotions on a face, morph it onto other animated characters.
The Art of Production – co-developed across studios: Chengdu, Shanghai, Singapore, Kiev, Montpellier. Virtual fabric/weapon design outsourced to China (just like physical world!)
Montreal – 450 people, 5 levels of management, 70 different job titles.
Conceptualisation – full of excitement, ideas, creativity. Production – make it real; tools and processes. Software, not movie. Clock is ticking, have to measure productivity: 1 year deadline.
Marketing. Conception – Pre-production – Production – Operations.
Customer focus, market positioning, announcdement plan, trailers, screenshots/images, PR, local events.
“I didn’t slap you, I high-fived your face!” Optical illusion – 3 or 4.
Studios – Japan, Australia, Abu Dhabi, San Francisco.
Your creative vision should travel (to other countries; does it make sense for them)
From brand pillars to brand attributes.
Yves Guillemot
Coherent mythology. Narrative context. Community engagement. Visual tension between the historic and the temporary. History is our playground.
Epic, authentic, idealist, explorer, cunning.
“Assassin’s Creed: Call of Duty.” Narrative cross-references
3 Rs: (1) Women bring balance to a company, men look for growth. Growth has consequences. (2) What is the social externality of your company? eg. social responsibility of a gaming company with games about killing.
Mantas (rolls his tongue: rrrrr!): soundclip of drum jam at Cirque du Soleil

Up next: Montreal Jazz Festival – Calum Graham, Jordan Officer; Rodrigo y Gabriela (Mexico)!

XXX. Marlei Pozzebon, HEC Montreal

Creativity networks for musicians/festivals: examples from Brasil
Produce, not just consumer
South America: appropriate technologies, frugal innovation. ‘Social technologies.’
Social innovations lead to social change.
Fora do Eixo. Feira Noise Festival. Cubo Card – social currency (virtual bank).
How about a Mosaic Card? :-)

XXXI: India’s Innovation Ecosystem: Madanmohan Rao (me!)

‘Silicon’ India; Aspirational India; Inclusive India. ‘Fusion’ innovations. Incubators & accelerators; Impact investing. Innovation & entrepreneurship networks
“We came to India for the costs, we stayed for the quality, we invested for innovation, and now we are creating a new industry.” – Pankaj Patel, Chief Development Officer, Cisco
‘Fusion’ innovation: Blend of East and West; India and other parts of Asia.
Food, appliances (Kaathi Rolls; Dosamatic)
Fashion (FabIndia)
Music (Raghu Dixit Project; Karthick Iyer)
Arts (K. Muralidharan)
Medicine, healthcare (ayurveda, yoga)
The ‘8 Is’ of design thinking for startups
App – ‘Indian Proverbs and Quotes’
Video: fusion – Anoushka Shankar: ‘Raga Flamenco’

XXXII: Founder Fuel: Sylvain Carle, Real Ventures @Sylvain @FrogInTheValley

Started meetups like Silicon Valley. Sold a startup in 2012 for $4 million.
I went to SF and liked it, but yearned for Montreal and doing something here. Joined RealVentures accelerator.
You can be the best in the world and can even visualise/project/pretend that you will be the best in the world.
When you fail, your community will support you. Core enabler for creating environment for entrepreneurs. Xooglers (ex-Googlers), Paypal Mafia.
Also need cadence. FounderFuel – $50K, 6% equity, 3 month programme. You are shipping every week.
West Coast engineering spirit: do something, show it, talk about it, learn about it, iterate – fast.
I joined Twitter to tap their social networks.
Meetups – good for benchmarking the way you are thinking.
‘Startup compost’ – failed entrepreneurs fertilise the community and join other startups. Entrepreneurship is a cult in Montreal.
I am the Chief Unstucker – I fix your problems.
20% of our startups are in hardware. Flatboard
Flatbook: Canadian startup taps the fact that students in Quebec take 1 year leases but don’t use their flats in summer; rents them out on AirBnB

XXXIII: Frank Escoubes, – Social Collective Intelligence

Metrics – number of consumers, creators, collaborators in a community
Crowdsourcing – ask the crowd to solve a problem
Wisdom of the crowd (one to many; parallel task processing) – Wikipedia, Tela Botanica, Fold It, Galaxy Zoo
Collective sensing -> sensemaking -> ideation -> decision making -> action
Group sizes: 1-10 (everyone can be active), 10-100 (imbalance between contributors and creators), 100-1,000 (good for collaboration), >1,000 (proactive contributors influence the debate)
Success factors – curation, problem finding, effective engagement (community build-up practices)
Key roles for successful social intelligence: Harvester, Synthesiser, Community Manager
Harvester – extractor, table of ideas, mind map, tree of topics. Synthesiser: summarise the debate periodically, illustrate progress. Community Manager – build-up, engagement.
Future trends: AI (intelligence scaling via NLP, machine learning), blend (AI + human-powered collective intelligence), ephemeral community management (collaborative ideation – process, analytics, management)
Rules of engagement: gamification, reputation, R&R, pledging, buddies

XXXIV: Social innovation & entrepreneurship: Valérie Chanal

Hybrid organisations – different models of value creation, managing complexity. Inspire students with stories (text/PPT/video/audio), case studies, work with entrepreneurs (eg. internships in India, Cambodia, South Africa).
Ref: Valerie Pache: prototype of smart shop windows

XXXV: Shamengo Workshop: Pioneers of the New World, by Catherine Berthillier

Catherine Berthillier, Founder, Shamengo: MOOC – entrepreneurs, students

Discover, Be Inspired, Connect, Collaborate

Up next, Montreal Jazz Festival: Nova Lima, Bet.e and Stef, Vijay Iyer, Paul des Lauriers & Anwar Khurshid!

XXXVI: Social Mobilisation and Entrepreneuerhip: Valerie Chanal

Previous day’s RRR (Review, Reflect, Recreate) by Valerie Chanal: role of emotions, cognition, processes, impact.
Mobilisation of people is harder than just asking them for ideas/inputs.
Otto Sharmer’s Theory U: downloading, seeing, sensing, presencing, crystallizing, prototyping, performing. Open Mind, heart, Will.

XXXVII: Luxury: history, culture & consumption

Luxury: history, culture & consumption, by John Armitage and Joanne Roberts, Winchester Luxury Research group, University of Southampton (their background: business studies, media)
20 people.
Coming soon: ‘Critical Luxury Studies: Art, Design, Media.’ Critical methods of interrogation; contemporary ideas of luxury.
Group activity: what does luxury mean to you? Goods/services. Value, experience. Relative scales: train, economy class, first class – depending on BoP, dev nats, etc.
Cost of luxury, impact/perceptions – status.
Size – small elite group.
Sumptuous or extremely comfortable living or surroundings.
“We don’t know what luxury is, that is why we are researching it as academics.”
Close to the body – wearing, consuming, sit/travel.
What is the opposite of luxury – necessity; poverty. Need (given), desire (endless, can never be satisfied).
Luxury is becoming controversial. Conference in Monaco (where else?!) – will inequality make it end?
History changes luxury, eg. we had the first TV in our street, now TV is not seen as luxury.
Geography changes luxury – at the same time, a product will be luxury in one place and not another, eg. Indonesian tree bark.
Moral connotations – negative. Seen as a ‘moral threat’ to society; debauchery (Plato’s Republic).
Some academics – it is wrong to even being studying this.
Positive spin on luxury – David Hume (1780) – Of Refinement. Adam Smith – Wealth of Nations. They de-moralised luxury; we don’t see it as a problem any more.
Luxury brands – Gucci, Chanel, Fendi, Germes, Dior, LV, Burberry, Versace.
Breakup (Bain report): personal goods, cars, spirits/wines, fine food, private jets, yachts, luxury cruises, hospitality.
Creativity: good design, painstaking effort, exclusive materials (scarcity), lots of effort/time, personal attention.
James March (1991): organisations must find a balance between exploring and exploitation (innovation v/s competitiveness).
Telephony was seen early on as a luxury. Today iPhone. British designer Stuart Hughes’ Black Diamond iPhone, with gold. $19M.
First phone = exploration, gold smartphone = exploitation.
Grandmaster Chime Patek Philippe. $2.6M. Six patents.
Another aspect – luxury as preservation of local traditions, history, eg. Dimitri Gomez. Takes 6 months, customised, made by hand. (Parallels with India)
Wright & Teague: jewellery made at the bench, based on old techniques.
As with jazz, in jewellery some traditions must stay the same, others can change.
Luxury has existed in all society; it may be seashells, it is often gold, but varies.
“I’ve been here for 20 years and I always look in awe at the gold bar when it comes out.”
Ethical issues and role of luxury – blood diamonds.
Q: Can you turn luxury into helping the world, and not just ‘sucking’? eg. how much you donate/fund is a badge of honour (Ukraine – copper replicas given in return for gold)
Public luxury v/s private luxury.

XXXVIII: Powering a prestigious & historic jewelry brand: Maison Birks

Jean-Christophe Bedos, President & CEO Birks Group
Check out the World Wealth Report. Never before has there been so much wealth in the world, and now in every continent, and growing so fast.
Changes: e-commerce. Zappos, Hublot (retail instead of home visits).
During economic crisis (2007-2012), many watches/jewellery companies went bankrupt – but luxury brands doubled. They grow through crises. Many became global (went to Asia).
Audiences: GenX, affluent millennials, international luxury. Chinese come to Europe to buy luxury goods because they are cheaper than in China (marked up)!
Historical monuments are similar to luxury – solid, long lasting. Metaphor of Greek temple – brand architecture.
Montreal’s USP – British-French fusion, and now US proximity.
Birks was also loved as a local brand by Canadians.
Our Brand Manifesto (like temple): Foundation: Brand DNA, Roots, Heritage, Histry, Value (Brand Positioning)
Brand Statement (4 pillars): identity, expressions, promise, attributes.
Roof: Mission. Sun = Vision.
Brand vision: A Never-ending Love Affair. Given largely as gifts. ‘We sell love.’
Brand mission: Build a prestigious brand that always delights.
We have removed the word ‘luxury’ from our branding, ‘prestige’ is a stronger word for us in the Canadian context (‘luxury’ is seen as something from outside Canada). Younger, happier = more Canadian; not distant, arrogant (European).
At the same time, we don’t want to push too much on the Canada angle, we are not the tourist bureau of Canada!
Choose your niche – and scream!
Positioning – build brand personality on the creative tension between warm prestige and refreshing experience.
Canadians are proud but not overly patriotic or showoffs like the US. Canadians also smile more than the French.
European luxury connotations = look reserved. Canada – fresh, youthful.
Poster girl – with pearls and bubblegum.
To understand your brand as a country, talk to people outside your country
CSR: responsible, traceable, ethical. All Birks diamond purchases now in Canada only. No issues to deal with regarding war diamonds, blood diamonds, child labour.
Brilliant case study on how to build a national brand in the global economy, by Jean-Christophe Bedos, President & CEO Birks Group
Birks – instead of celebrating our anniversary like every other brand, we decided to celebrate the future. Bee colonies are dying because of the stupidity of mankind. If bees go, we are gone. Bees for Birks, Birks for Bees.
Celebrate heritage, Gifts for special moments, Reflect nature (wood, water, sky).
Snowflake, Pebble, Bee Chic. Amorique
Logo – diamond shape. “Maison Birks Est. 1879” – blends English and French.
There are lots of distinctions between Canadian regions, but the outside world sees it as one entity, so we don’t drill too deep.
Ads – coherent colours. Red and blue in colours; red hair, blue eyes. Diamond shape, frosted glass windows (& chandeliers), wooden beams (Canadian forest), touch of red (maple).
Some of our products are not ‘ultra luxury.’ (Gold phone = $19 million joke!)
Keeping up with digital media: lifestyle magazine instead of print catalogues. Move from transaction to relationship.
(1) See Apple stores, spot their retail genius. (2) Nespresso – different experience.
Invest in marketing to create superior brand value, improves margins. Brand management is a 360-degree activity.
Q: Aren’t there stronger brand associations? Winter: Russia. Tech: US. Quality: Germany. Design: France, Italy!
A: Canada has better perceptions of trust, space (Arctic)

XXXIX: Sensory Marketing at Monsillage: Perfumer of the Perfumery

Isabelle Michaud: Perfumer, Monsillage.
Niche perfumery is growing because of awareness, education, social media, reality TV shows.
Mon Sillage – my trail/wake. Symbol: bird. Feather on every bottle!
Romantic, exotic, sharing, even banal (celery!). There is beauty everywhere.
‘When you follow your nose, anything can happen!’

XXXX: Harricana: Eco-Luxury: Mariouche Gagné

Women’s outdoor clothing design was like sleeping bags!
I could not pay for college so I designed and sold coats made from recycled fur, won prizes and sponsored my degree!
Started a company, had 25 employees at the age of 25. Learned the hard way about hiring practices, etc.
Recycled can also be a better way of consuming luxury: ‘eco luxury,’ create without destroying. Make without destroying the planet. We also buy used garments from the US, eg. silk, cashmere.
Harikana – longest river in Quebec. Model – Inuit singer. Next steps: EcoLuxe certification?
Audience member narrates how she had a new coat made from her mom’s recycled coat; “you sell emotions also!”
Mariouche: your grandmom’s coat can become gifts/accessories for the whole family!
‘Luxury frugal innovation’ – we recycle silks and scarves and other kinds of garments also, and make new accessories
We are small and can’t make this on a mass scale, so we concentrate on luxury materials. Niche – fur.

XXXXI: Laurent Simon: Luxury goods & new business models

Mass entertainment: Ferrari World, Abu Dhabi
Luxurising consumer electronics – expensive digital phones/watches
New channels: NetAPorter (the NetSet generation).
Personal jets. Mars tourism. Luxury tank.
Is luxury the elegant conquest of the useless? eg. congnac bike flask, basketball made of alligator skin.
Glamburger – with gold on it! Darth Vader seaboat. Cinderella glass shoes. Balkan donkey cheese.
Once your brand drifts (eg. after others appropriate it), it can be hard to come back and revitalise it.
Sidney Toledano, Dior: “Today’s luxury customers want roots and a story, but they also want modernity.”
New rules, roles – Creative Director, Director of Creation, Director of Co-Creation, Brand Director
Coming soon: Special issue of JOTMI on #Creativity and Management (Journal of Technology Management & Innovation)

Lunchtime chatter: How much of luxury is vanity? Where does fashion end and luxury begin? What is the high point of design: luxury or simplicity?

XXXXII. The transformation of Radio-Canada International

Soleïman Mellali, Radio Canada International’s Editor in Chief
Case study of reinvention, not invention/startup.
80% budget reduction in 2012; cut Russian/Brasilian languages, kept only 5. Swift transition – still had to maintain quality, add Web/mobile channels (capacity building).
Change the production rhythm. Had to get out of the comfort zone to the magic zone.
Change management – insecurity, fear, resentment, ignorance, discomfort.
Media shift – from one-way audio to digital, access/listening at any time,
Allow people to ask dumb questions, let them brainstorm and learn collectively.
Peering with web experts. Public is also not passive any more. Radio was losing some audience but gaining new ones.
Embrace Facebook as a platform; add photos. Call-in rates during competitions – from 75 to 1,500 (Web). Results: Facebook participation increase 5-fold.
Online medium allows you to archive and reference; must also add context for international listeners.

XXXXIII: Luxury and Visual Cultures: John Armitage
(ooops, what comes next in Roman numerals?!)

Creativity is about plagiarism! Plagiarise all the time, that is the only way things develop!
No one in the arts believes about originality.
Creativity is about learning from others.
Imagery is fundamental to the luxury industry, lots of expenditure on ads/images.
Luxury = abundance of wealth, scarcity of luxurious product.
Imagined locations of luxury – cities like Paris, Milan, London (not so much the country).
Burberry ad in China: “Back home in London” – makes no sense to Londoners!
Some visual elements – debauchery, lust, adultery, indulgence.
BMW Vision Future Luxury model (name used by BMW), launched in China. BMW now owns Rolls Royce.
Photos all have ‘bounce’ effect.
Luxury is about being close to perfection. Germany’s USP: combination of technology and luxury, eg. Audi.
A lot of luxury consumption is for the eye, not pocket. Gaze of male lust: perfect car, perfect woman; adultery.
Silence is a key theme in luxury imagery. Hotel, beach is only for you.
Things happen with ease: concierge, touchscreen.
“The working rich” – the Zuckerberg types. London is different from the UK, and some parts of London are different from others (eg. Russians). The super-rich don’t care about the rest of the country. ‘Made in England’ is seen as better then ‘Made in Britain.’
Dubai and Abu Dhabi are trying to project themselves as a luxury city.
Burberry is not seen as a top brand in the UK but pitches itself as luxury in China. Faking of luxury goods is a huge boom in China, so Chinese buy originals in the West. Their flagship store is designed as a Web page.

XXXXIV: Digital Writing: Lise Boily, University of Ottawa

Humanism and singularity: how to move creativity forward.
Need bilingualism between tradition and new devices. Understanding the new power.
Museums and ICTs: cyber-museology.
See TED video: Amit Sood, Head of Google Art Project: bringing museums online – you can zoom in and see details of photos; make your own ‘collection’ and commentary and share it online
Spiral model – nothing is destroyed but re-written, reinterpreted in an exploratory manner.

Wrap-up of the day: Hybridisation of tacit and explicit knowledge to revitalise brands and products.
Up next: Montreal Jazz Festival with Sofian, plus Marie-Christine and Somi!

XXXXV: Visit to La Tohu: premier and launch of the Complètement Cirque Festival!

Re-inject meaning with technologies and practices for local communities in Quebec
Tour of Circus Museum – gallery of photos, centuries of circus photos from Americas and Europe
Premier & launch of the Complètement Cirque Festival

XXXXVI: Rio Tinto Alcan Planetarium and Biodome: Creativity and the ultimate act of creation itself!

Art and cosmology: immersive presentation on the meaning of time (Vertiges)
Animals: capybara, callimico, puffins, red herons, Canadian lynx, sloth bear
Show humans how ingenious and absolutely irreplaceable nature is; create public commitment to preserve and appreciate biodiversity.

Charles-Mathieu Brunelle, Executive Director, Montreal Space for Life
58% of smartphone users in the can’t go for one hour without looking at their phone.
Kids’ drawings these days are more sketchy and have less details about face, clothing, limbs.
‘Space for Life’ – a place, a commitment, a movement. Three climatic zones to reconnect to nature.
Inquiry, projects: art, science and emotion.

Rachel Leger, Director, Biodome.
You will hear the diversity and creativity of French accents!
Meetings with experts to enrich thinking, discussion, creativity.
Meetings in different venues spur new perspectives, emotions.
Theme: Migration (annual journey of animals).
Biodome design – competition launched, 11 designs submitted to support Montreal’s position as a UNESCO City of Design. AKN architects (winners).
Immersive experience: catwalks and footbridges over and through landscapes.
Entrance itself has elements of nature, window into the rest of the museum.

Rene Pronovost, Director, Botanical Garden
75 hectares, 30 thematic gardens. Chinese, Japanese, First Nation gardens. Glass Pavilion – LEED certified.

Anne Charpenter, Director, Insectarium
Ingredients for a memorable museum experience (four categories): intellectual, relational, senses, movement.
If insects were to invite us into their world, what would it be like?
Interior designs like ant nests; bugs lab; evolutionary timeline videos.
Q: Can you include a sense of art about insects; smell, taste?

My suggestion to Space for Life: use proverbs about nature to show historical connections between humans & nature!
The best time to plant a tree was 20 years ago. – Chinese proverb
A peacock’s eggs do not need to be painted. – Gujarati proverb
No man fears what he has seen grow. – African Proverb

Charles-Mathieu Brunelle: Co-creation sounds super but is a mess to organise!


Design Thinking and Knowledge Management

Design Thinking and Knowledge Management

by Madanmohan Rao, Editor, The KM Chronicles,

The next monthly meetup of the Bangalore K-Community, a knowledge management (KM) professionals forum, will feature a panel on the topic: “Design Thinking and KM.”

    Topic: Design Thinking & KM

Design-oriented firms such as Apple and IDEO have demonstrated the business impacts of design thinking. In the context of knowledge management, how can design thinking help with internal processes, tools and knowledge-sharing culture? What are the issues involved in change management and business outcomes? This panel of practitioners will present case studies and tips for knowledge managers and business strategists.

    Panelists: From Wipro, Unisys, CGI, Infosys, Catalign, AgreeYa

Saksham Khandelwal is an advisor for Wipro’s KM – Strategy and Innovation charter. He is also responsible for strategic alliances and external collaboration for the KM office. In his previous role, he was a part of the Innovation Office at the Chief Technology Office. Saksham has published papers and research reports in international conferences and European business groups. He holds a Masters in business design and innovation. He is passionate about design driven innovation and likes playing chess.

Makarand Purohit is a process engineer at the Unisys Asia Technology Centre. He is an Agile professional and has facilitated teams involved in delivery of products and solutions in education, retail, hospitality, finance and automotive domains. He is driven by creating a congenial environment for fostering transformational exchanges between people involved in delivery, leading to customer delight.

Prakasha Parambhat is responsible for product development at CGI in global wealth and capital markets. He is also passionate about design thinking, creativity and innovation, and leads the design thinking initiative for CGI India. Prakasha has over 16 years of experience in the industry, and holds an M.Tech. in design engineering from IIT Delhi.

Vinay Dabholkar is an innovation catalyst. He has been helping for-profit and not-for-profit organisations in fostering a culture of innovation. He is co-author of the book ’8 steps to Innovation.’ He has been teaching innovation and design thinking at IIM Bangalore and TISS Mumbai. Vinay has a B.Tech from IIT Bombay and a PhD from SUNY Buffalo, both in computer science.

Sanjit Debroy is responsible for AgreeYa’s KM strategy and KM product SocialXtend, and provides KM advisory services to AgreeYa customers. He has delivered a number of KM engagements in finance, engineering and automobile sectors. He graduated from IIM-K and has also served as visiting faculty in engineering colleges and fashion design institutes. Sanjit is passionate about corporate innovation, visual art, antiques and folk music.

Venue: Unisys Global Services, Residency Road (Opp. Bangalore Club, next to Chancery Pavilion Hotel)
Date/time: Wednesday June 17; 6-8 pm
URL of map: Google Map for Unisys Bangalore Office
RSVP & Contact Person
Dr Randhir Puspha Phone number: 99805-73382 randhir.rp

Please become a K-Community member (free!) also at


KM, Big Data and Analytics

KM, Big Data and Analytics

by Madanmohan Rao, Editor, The KM Chronicles,

The next monthly meetup of the Bangalore K-Community, a knowledge management (KM) professionals forum, will feature a panel on the topic: “KM, Big Data and Analytics.

Much of knowledge management (KM) has focused on activities like productivity gains through better project management, social media and expertise connectors. What are the long-term benefits of KM in terms of forecasting and predictions? How does it help organisational planning and strategy? How does KM connect with analytics in this age of Big Data? What innovative strategies can big companies tap for mastering analytics, eg. engaging with new enterprise IT startups? This panel discussion will draw on a range of perspectives and come up with recommendations and possibilities.

Panelists: From EY, Unisys, Kyron – Malay Shah, G.A. Sreevatsadhara Sarma and Varun Backliwal

Venue: Unisys Global Services, Residency Road (Opp. Bangalore Club, next to Chancery Pavilion Hotel)
Date: Wednesday March 18; 6-8 pm
URL of map: Google Map for Unisys Bangalore Office
RSVP & Contact Person
Dr Randhir Puspha Phone number: 99805-73382


KM Asia 2014, Singapore

KM Asia 2014

by Madanmohan Rao

Editor, The KM Chronicles

Singapore, Nov 19-20

I am back again in Singapore for one of my regular annual knowledge management conferences, KM Asia! I will be conducting a workshop on KM and Idea Management ( on Thursday. See some of my posts from earlier conferences:  KM Asia 2013 KM Asia 2012 KM Asia 2010 KM Asia 2009 and even KM Asia 2002!

Here are my tweetnotes, will massage them into a Top Ten Takeaways piece later! In addition to the sessions, it’s always great to meet the delegates, this time from Singapore, Malaysia, India, Russia, etc.!

Logging in now from Knowledge Management Asia 2014 in #Singapore! #KMasia #KM #KMers

My Ark Group report: Next Generation KM: Insights and Practice for Resilient Organisations #KMasia

My most recent KM book (gov, public sector): KM Initiatives in #Singapore – with Prof. Margaret Tan #KMasia

I. Devsen Kruthiventi, Tata Projects; and Rama K, Osmania University
Case studies of KM and performance impact
Challenge: Making KM a way of life. Study conducted across 1,500 respondents in 5 industry clusters
Typical barriers – lack of culture, non-standard processes, lack of ownership, staff turnover
Recommendations: Start with people, then process, and tech. Solve big problems which affect many people. Start with a pilot. Be a facilitator. Provide ownership to process owners.
KM #leader should be a mix of geek, connector, Shylock, angel and facilitator!
Different audience views on what KM head should be – connector, hatchet man, rewards man
Devsen: Two different views on how to make KM a way of life: (i) KRAs (ii) Reward and Recognition
Devsen: KRA approach may lead to employees just submitting docs for the sake of contributing knowledge assets

II. Nancy Dixon on Collective Sensemaking
Regular coming together = heartbeat of the organisation
Dixon jokes that a Knowledge Worker is one who knows about how to do the job better than the boss!
Collective sensemaking = bringing right people together to engage in activities for solving complex issues
Case study: city government of Utrecht used conversation to bridge silos between 8 departments
Problem owner works with a coach to frame the problem; Chair person is high-level but not involved in the issue; facilitator guides interaction and reflects on what is happening
Success principles: (i) Connection before content, eg. informal dinner, small talk (ii) Knowledge is created in conversation, not just presentations (iii) Cognitive diversity increases a group’s ability to innovate; draw in diverse perspectives from inside/outside (iv) We know more than we can say, and we can say more than we can write (Polanyi & Snowden) (v) Use not just problem solvers but conversation architect; beyond superheroes
Cynefin classification: Obvious (best practice), Complicated (good practice), Complex (emergent practice), Chaotic (novel practice)
Leader as conversational architect: Identify adaptive challenges, Frame the conversation, Ensure diversity in conversation. Provide transparency. Design for interaction (facilitator). Give the work to the group; become a participant.
IDEO brings philosophers and musicians in design team for toothbrushes
Ways to understand issues: chose multiple paths, get more facts, try small experiments

III: Vadim Shiryaev, SOMAR, KM Alliance Russia
Co-creation in telecoms (Rostelcom), legal, finance sectors in Russia
Nancy Dixon: Vadim Shiryaev is the Johnny Appleseed of KM!
Vadim: I first attended KM Asia in 2010.
Some definitions of co-creation by experts:
Madanmohan Rao: Co-creation = cooperation + collaboration + contribution
Ron Young – co-creation lets people go beyond their individual capabilities
Co-creation methodology was used in Russian Railways.
Tea is one of the best technologies to share knowledge! (How about beer, vodka? ;-)
[ RT @Rajesh_Dhillon Beer is the best start up to any conversation after all K-transfer is a combination of internalization and socialization ]
Knowledger is a good virtual co-creation space.
Success factors for co-creation: trust, communication, reciprocity
Business trends: more frequent tech change, more amplification power for individual consumers, customers owning more of brand, short attention spans, less memorisation (more devices), one display is not enough (multiple devices, mobile)
Expansion of co-creation: multiple companies, multiple teams, multiple projects
Vadim shows jaw-dropping YouTube video on perspective, comparing solar systems to large stars. The largest known star is so large that a plane would take 1,000 years to circle it once!
Case studies, Rostelecom, Russian legal firm, health companies.
Helping each other, we help ourselves. Learn how to make synthesis of virtual and physical spaces. Learn from failures. Have effective catalysts.
Thanks @MadanRao for sharing the proverb “To lose is to learn” – helped overcome my fear of failure!
I am a sails man, not a sales man! Co-creation: to move ahead, you need to understand the flow. Form the flow if there is none. Need sail + rudder + radar
The best state to be in between two or more companies: synergy. Co-creation never stops!
My tweetnotes from Vadim’s #KMRussia conference 2013: #KMasia
Social media has empowered customers like never before; companies need to understand new ways of engagement and delight for co-creation
Maturity/success curve: customer is happy with product, endorses it, recommends it, evangelises it, co-creates it
Standing ovation for Vadim’s infectious energy, excitement, & ability to build knowledge partnerships across the world!
Please have my passion! I am Russian, I am also Asian!

Great to see stalwarts Nancy Dixon, Ron Young, David Gurteen and young blood Vadim Shiryaev! And lots of new faces :-)
Indonesian delegation has come with phalanx of stands/tripods for tablets and smartphones to record speaker sessions!

IV. Mariette Peters, Zul Rafique, Malaysia – How to get KM buy-in?
We are the fifth largest law firm in Malaysia (95 lawyers, 110 staff)
KM – perceived challenges: not enough interest/understanding, not quick enough, benefits not tangible, no hard proof
Success tips: coax, don’t force; speak their lingo, not your lingo or mumbo jumbo. CKO = completely knocked out?
Benchmarking and site visits for KM: “He came, he saw, he wanted”
Colleague went to KM legal office in the UK, saw KRIM (Knowledge, Research and Information Management unit)
It is important to not just buy into KM but sustain it. Years ago, 10 Malaysian law firms set up KM; only 4 still have it
As knowledge connector, show what knowledge is important, where it is, who has it, why it is important, how it will work
KISS – knowledge and information sharing session. Cool-con: cool conversation. Walk&Talk: informal chat while walking. Coffee-with: one-one-one chats.
Lawyers are averse to having their conversations recorded, especially if it is about their failures! Keep some KM informal. We discovered we had a yoga expert, violinist and fluent French speaker in our midst
Violinist won Legal Idol, raised profile of company; French speaker helped bag international clients. The informal led to formal wins!
KM in our firm helps talent retention, professional development, branding, training
We kept our focus on the people, not as much on the product
When you are starting KM, be flexible – don’t flex your muscles! Share the glory. Make your people, your boss and yourself look good also! Internally and w.r.t. your client
Our KM logo: LOOK: Leverage Our Own Knowledge. Be prepared for a long and winding road
My KM department does research, training, publications, risk management and talent retention as well (KMRRT – then back to KM!)
KM head should be energetic, enquiring, endurance, egoless, educator, enlightened, egalitarian, enabler, eloquent, explorer!

V. Rudolf D’Souza, InKNowin Consulting, Mumbai
Gamification: Learnings from a religious sect
Gamificiation = use of game elements and game design in non-game contexts.
Game elements: points, resources, progression, levels, quests, avatars, social graphs

VI. Ana Hofmann, Rio de Janeiro Industry Federation
“How We Made KM a Strategic Process”
CKOs of Rio have been collaborating over 15 years
KM driven collectively by IT, HR, Internal communication, project, and process management leaders
Culture change for KM takes years, start now! Focus on strategy, future, innovation. Organisational behaviour should support it

VII. Candy Lim, Asia-Pacific Learning Leader, Ernst & Young
“Social with a strategy: Using Yammer to drive your business agenda”
“In its first 90 days, E&Y’s Yammer network was joined by 40 per cent of employees, became one of the three largest Yammer networks in the world, and generated almost 1,000 examples of tangible business value. E&Y share their story and experiences, including:
Starting with a strategy;
Business needs to buy-in: identifying Yammer’s purpose, value, and use cases for your organization; and
Simple tactics for managing and mitigating risks.”
Insights are our competitive product; knowledge is the key differentiator
KM – collective intelligence – connected, responsive and insightful experience for clients. Millennials are self-sufficient via internal/external social media
Social collaboration: personal brands, open knowledge sharing, informal learning, engagement accountability, “working out loud”
EY began its social journey via a Social Workshop in June 2012. Social literacy, maturity assessment. Market positioning.
May 2013: Yammer rollout. (Deloitte was ahead of us.) Sep 2013: mentoring. Oct 2013: Global rollout
Impacts: Leader engagement. Resourcing for projects and engagements. Awareness across service lines. Quick collaboration. Expertise location.
We share successes as compelling stories and case studies. Addresses WIIFM (What’s In It For Me?)
Our future is in collaboration – numerous case studies of social collaboration, eg. between Canada and Australia offices
Risk management: automated monitoring for client confidentiality and reputation/brand; terms of use; access management
Data purged from Yammer within 180 days
Q: How are you differentiating Yammer from SharePoint? Candy: SharePoint is for repository, Yammer for quick collaboration
My Q: Did #EY try blogging first, and then Yammer because blogging wasn’t effective?
Candy: Yes, we tried blogging and Wikis, but Yammer was much more immediate, easy and effective in the enterprise
My Q: Will #WhatsApp displace #Yammer?
Candy: In Asia employees use WhatsApp and WeChat heavily; can’t stop that. But Yammer is a secure enterprise tool

Day Three: Morning workshops: Gamification, CoPs, Leadership through Conversation, Co-Creation

I. Gamification workshop by BASF: Janan and Rina

Great ice-breaker exercise I: Count the no. of dots you can add in a circle in 30 seconds (tricks: use 2 pens together!)
Great ice-breaker exercise II: Arrange yourself in increasing order of birth month+day, without talking/writing!
Janan/BASF: Steps to gamification: Concept, Content, Create, Communicate
Success factors: Know your audience; what knowledge will they gain; finishable in a few hours (not days!); Aha (discovery) + fun elements; give suitable prizes
Typical game concepts: crosswords, word search, questions, jigsaws, anagrams, portal hunt, team challenges, clue based, cryptic. Formats – online, offline, hybrid. Physical – shoot & kill!
Winning criteria: time, number of elements, size of longest element, random, clustered/sorted
Content: 5-8 important elements to highlight; include tips/clues (via links, pictures, examples)
Gamification trend: youth love games, easy to introduce gamification into corporate world
Tools to create games: PPT, Sharepoint, Excel, survey tools, proprietary (connect.BASF).
Also external game engines (eg for crosswords)
Rina/BASF: Next year is our 150th anniversary. We designed a game around our Product Applications: Be Cool (urban living). KL office is more into services, the game objective was to increase their awareness about company products.
Stay Cool, Fit&Cool, Look Cool, Cool Drive (car parts) – four games, one game per week.
Formats: show video, fill in the blanks or answer multiple choice questions about what the tech product does
Driving traffic to KM portal: bookmarks/links to articles that contain the game answers; wikis; forums
Commission/Communication of games: state how many winners will be there, how you will choose them. Sell the reward – WIIFM?
Gamification: BASF KM Challenge 2014: win by fixing this broken car with BASF products! Wiki has questions for five car sections. “BASF creates the chemistry for future mobility”
Look Cool game – stretchable fabric during Football World Cup.
Stay Cool game – BASF products for housing industry (Secret Agent game)
Fit & Cool game – BASF products in soles of running shoes (eg. Adidas)
Elements of gamification communication: Cool Teaser Title, Eye-catching image, Short & Catchy message, “Did You Know” question (eg. about product)
Discussion Qs: What are the advantages of jury v/s employee voting on winners?
My Q: What are some useful gamification metrics? Janan: Number of participants, completed entries, winners; more traffic to KM portal, downloads. Randomised surveys – was learning accomplished, was it just fun? Long term impacts: recognition, buzz, expectation for more! Make some games annual competitions
At BASF the annual game challenge is used only once a year; we have other activities for KM promotion during the rest of the year

II. Madanmohan Rao, Editor, The KM Chronicles (me!)
“Knowledge Management: From Ideas to Practices”
The Knowledge Cycle: New practices (creativity, invention); Next practices (Innovation, entrepreneurship); Best practices (Knowledge management, performance excellence)
Trends driving the need for personal/organisational creativity and idea flow: speed of change, youth, digital tools, interconnected/global economy, blending of product and service perspectives
Discussion I: The KM Audit! Discussion II: Idea Management Audit
What kinds of Ideas should you welcome (I)? Productivity; Innovation; Risk management
What kinds of Ideas should you welcome (II)? Map onto the 10 types of innovation
What kinds of Ideas should you welcome (III)? Map into the 3X3 matrix (products/services v/s offerings: current, extended/modified, new/novel)
What kinds of Ideas should you welcome (IV)? Top-down + bottom-up; Internal + external; Competitive v/s cooperative
Organisational creativity: events, communication, idea challenges, roles, R&R, networks, culture
Idea ecosystems: alliances, partnerships, crowds, startup engagement
It all begins with you! (i) improve your creative confidence + quotient (ii) train others to be idea spotters/connectors/generators
Discussion III: The Personal Creativity/Ideation Audit!
Creativity methods: environmental scans; reading (books, Web); being/having coaches, mentors, sounding boards; hobbies; travel; social media; collective sensemaking/brainstorming; immersion; “stimulants (!)”; professional diary + personal diary.
Creativity = Attitude + Aptitude + “Altitude” :-)

Special thanks to my fellow tweeter Cicilia Haryani (@cicilia92) – see you at the Java #Jazz Festival in #Jakarta! Knowledge management gurus with @YourStoryCo book “Startup Proverbs & Quotes!” @NancyMDixon @DavidGurteen @RonYoung #KMasia
#KMasia organisers Fiona Tucker (@This_Is_Content) & Melissa Turley @ArkGroup with @YourStoryCo book “Startup #Quotes!”
My book #app: WordSparks: Quotes & Proverbs for Entrepreneurs!